28
NPS
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Brand Page
AppSumo
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About AppSumo's Brand
AppSumo is a daily deals website that provides digitally-distributed goods and online services.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
AppSumo NPS
AppSumo's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether AppSumo's customers would recommend using the product based on a scale of -100 to 100.
AppSumo Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
AppSumo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 27 | Aug 2020 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AppSumo NPS by Usage
AppSumo's NPS was rated the highest by customers who have used AppSumo's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
AppSumo Product Quality
4/5
AppSumo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AppSumo's overall Product Quality score rated by its users and customers.
AppSumo Product Information
AppSumo serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. AppSumo supports Web devices and offers products for small and medium sized businesses.
AppSumo’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.appsumo.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
eCommerce Software
Email Marketing Software
Content Marketing Software
Marketing Analytics Software
Customer Engagement Software
AppSumo Pricing
AppSumo ROI & Value For Money
4/5
AppSumo has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AppSumo's overall ROI score rated by its users and customers.
AppSumo Pricing Plans
AppSumo has a pricing structure that accommodates small and medium businesses. Starting from $10/month, AppSumo uses a subscription model and offers the following: Starter: $10/month and Pro: $100/month. For the users that are not ready to commit yet, AppSumo also offers a free trial.
Who Uses AppSumo?
Small Businesses
Medium Businesses
AppSumo Customer Service
3.7/5
AppSumo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AppSumo's overall Customer Service score rated by its users and customers.
About AppSumo's Customer Service
Address
1601 E Cesar Chavez St, Austin, TX
Website
http://www.appsumo.com/
AppSumo as an Employer
4.2/5
AppSumo has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AppSumo scored a 28 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of AppSumo would recommend the brand to a friend. ENPS measures how likely AppSumo employees would recommend working at AppSumo to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
