-20
NPS
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Apptegy
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About Apptegy's Brand
Apptegy enables school leaders to run better schools with our product Thrillshare. Thrillshare is the solution to school marketing, messaging, and communications. Thrillshare manages all online interactions between your schools and your audience. You can craft a unique identity across web, mobile, social media, and alerts with a single, simple-to-use tool.
Brand at a Glance
81%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Apptegy NPS
Apptegy's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether Apptegy's customers would recommend using the product based on a scale of -100 to 100.
Apptegy Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
Apptegy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
Sep 2024 -25 | Sep 2024 | -25 |
Feb 2025 0 | Feb 2025 | 0 |
Mar 2025 -17 | Mar 2025 | -17 |
Jun 2025 -13 | Jun 2025 | -13 |
Oct 2025 -11 | Oct 2025 | -11 |
Nov 2025 -20 | Nov 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apptegy NPS by Gender
Apptegy's NPS was rated 0 by Male customers on Comparably.
Male
0
Apptegy's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Apptegy's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Apptegy Customer Reviews
Out of the 2 Apptegy customer reviews 1 was positive and 1 was constructive. Apptegy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Apptegy Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Apptegy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apptegy Customer Loyalty Score by Gender
Apptegy's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Apptegy Customer Loyalty Score by Industry
Apptegy's Customer Loyalty score was rated 82% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Apptegy Product Quality
2.9/5
Apptegy has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Apptegy Product Information
Apptegy’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Apptegy's product the highest.
- Website
- http://www.apptegy.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Quick Insights into Apptegy Product Quality
Apptegy's Product Quality score was rated highest by customers from the Education industry.
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Ranked Apptegy Product Quality the Highest
Apptegy Product Quality Score by Gender
Apptegy's Product Quality score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Apptegy.
Male
3.2/5
Female
N/A
Apptegy Product Quality Score by Industry
Apptegy's Product Quality score was rated 3.2 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Apptegy Pricing
Apptegy ROI & Value For Money
2.7/5
Apptegy has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Apptegy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Apptegy ROI
Apptegy's ROI score was rated highest by customers from the Education industry.
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Ranked Apptegy ROI the Highest
Apptegy ROI Score by Gender
Apptegy's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Apptegy.
Male
2.9/5
Female
N/A
Apptegy ROI Score by Industry
Apptegy's ROI score was rated 2.9 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Apptegy Customer Satisfaction (CSAT)
Apptegy Customer Satisfaction (CSAT) Score
43 / 100
Apptegy has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Apptegy Customer Satisfaction
Apptegy's Customer Satisfaction score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Apptegy's Customer Satisfaction.
Ranked Apptegy Customer Satisfaction the Highest
Apptegy Customer Satisfaction Score by Gender
Apptegy's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Apptegy.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Apptegy Customer Satisfaction Score by Industry
Apptegy's Customer Satisfaction score was rated 60 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Apptegy Customer Service
3/5
Apptegy has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Apptegy's Customer Service
Address
Little Rock, AR 72202
Website
http://www.apptegy.com
Phone Number
(501) 613-0370
Quick Insights into Apptegy Customer Service
Apptegy's Customer Service score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Apptegy's Customer Service score.
Ranked Apptegy Customer Service the Highest
Apptegy Customer Service Score by Gender
Apptegy's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Apptegy.
Male
3.4/5
Female
N/A
Apptegy Customer Service Score by Industry
Apptegy's Customer Service score was rated 3.4 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Apptegy as an Employer
2.9/5
Apptegy has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Apptegy scored a -20 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Apptegy would recommend the brand to a friend. ENPS measures how likely Apptegy employees would recommend working at Apptegy to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
