-100
NPS
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Apptopia Inc
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About Apptopia Inc's Brand
Apptopia provides services in app analytics, data mining and business intelligence for the mobile industry.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Apptopia Inc NPS
Apptopia Inc's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Apptopia Inc's customers would recommend using the product based on a scale of -100 to 100.
Apptopia Inc Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Apptopia Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apptopia Inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Apptopia Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apptopia Inc Product Quality
1.5/5
Apptopia Inc has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Apptopia Inc's overall Product Quality score rated by its users and customers.
Apptopia Inc Product Information
Apptopia Inc serves markets in the United States and Europe. Apptopia Inc supports Web devices and offers products for small and medium sized businesses.
Apptopia Inc’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.apptopia.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Mobile App
Languages Supported
English
Product Type
Application Development Software
Web Analytics Software
Competitive Intelligence Software
Apptopia Inc Pricing
Apptopia Inc ROI & Value For Money
1.5/5
Apptopia Inc has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Apptopia Inc's overall ROI score rated by its users and customers.
Apptopia Inc Pricing Plans
Apptopia Inc has a pricing structure that accommodates small and medium businesses. Starting from $79/month, Apptopia Inc uses a subscription model and offers the following: Start: $79/month, Engage: $899/month, and Grow: $1499/month (3 month minimum commitment).
Who Uses Apptopia Inc?
Small Businesses
Medium Businesses
Apptopia Inc Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apptopia Inc Customer Service
1.5/5
Apptopia Inc has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Apptopia Inc's overall Customer Service score rated by its users and customers.
About Apptopia Inc's Customer Service
Address
33 Arch St, Boston, MA 02110
Website
http://www.apptopia.com
Phone Number
8552778674
Apptopia Inc's Social Links
Apptopia Inc as an Employer
3.8/5
Apptopia Inc has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Apptopia Inc scored a -100 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Apptopia Inc would recommend the brand to a friend. ENPS measures how likely Apptopia Inc employees would recommend working at Apptopia Inc to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
