-84
NPS
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Apria Healthcare
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About Apria Healthcare's Brand
Apria is one of the nation’s leading providers of home respiratory services and certain medical equipment
Brand at a Glance
61%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Apria Healthcare NPS
Apria Healthcare's Net Promoter Score (NPS) is a -84 with 7% Promoters, 2% Passives, and 91% Detractors. Net Promoter Score tracks whether Apria Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Apria Healthcare Overall NPS
| 7% | Promoters |
|---|---|
| 2% | Passives |
| 91% | Detractors |
Apria Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -84 | Aug 2021 | -84 |
Sep 2021 -83 | Sep 2021 | -83 |
Oct 2021 -85 | Oct 2021 | -85 |
Nov 2021 -83 | Nov 2021 | -83 |
Dec 2021 -85 | Dec 2021 | -85 |
Jan 2022 -82 | Jan 2022 | -82 |
Feb 2022 -84 | Feb 2022 | -84 |
Mar 2022 -82 | Mar 2022 | -82 |
Apr 2022 -84 | Apr 2022 | -84 |
May 2022 -84 | May 2022 | -84 |
Jun 2022 -84 | Jun 2022 | -84 |
Jul 2022 -84 | Jul 2022 | -84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apria Healthcare NPS by Gender
Female customers rated Apria Healthcare's NPS 2 points higher than Male customers.
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Male
-92
Apria Healthcare's NPS was rated -92 by Male customers on Comparably.
Sign Up to learn about Apria Healthcare's NPS Score rated by Male customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Female
-90
Apria Healthcare's NPS was rated -90 by Female customers on Comparably.
Sign Up to learn about Apria Healthcare's NPS Score rated by Female customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
Apria Healthcare NPS by Ethnicity
Apria Healthcare's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Apria Healthcare.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -100 | Other | -100 |
Apria Healthcare NPS by Age
Apria Healthcare's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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Apria Healthcare NPS by Usage
Apria Healthcare's NPS was rated the highest by customers who have used Apria Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of Apria Healthcare.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -86 | 2 to 5 Years | -86 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -86 | Over 10 Years | -86 |
Apria Healthcare Customer Reviews
Out of the 38 Apria Healthcare customer reviews 3 were positive and 35 were constructive. Apria Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Apria Healthcare Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Apria Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apria Healthcare Customer Loyalty Score by Gender
Female customers rated Apria Healthcare's Customer Loyalty score 10% higher than Male customers.
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Male
56%
Yes
Female
66%
Yes
Apria Healthcare Customer Loyalty Score by Ethnicity
Apria Healthcare's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Apria Healthcare.
58
out of 100
Caucasian
70
out of 100
Hispanic or Latino
72
out of 100
Other
Apria Healthcare Customer Loyalty Score by Age
Apria Healthcare's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Apria Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 33% | 41-45 | 33% |
46-50 70% | 46-50 | 70% |
51-55 40% | 51-55 | 40% |
56-60 61% | 56-60 | 61% |
61-65 73% | 61-65 | 73% |
66+ 59% | 66+ | 59% |
Apria Healthcare Customer Loyalty Score by Usage
Apria Healthcare's Customer Loyalty score was rated the highest by customers who have used Apria Healthcare's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Apria Healthcare Customer Loyalty Score by Industry
Apria Healthcare's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Apria Healthcare Product Quality
1.5/5
Apria Healthcare has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Apria Healthcare Product Information
Apria Healthcare’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Apria Healthcare's product the highest. Reviewers from the Tech industry rated Apria Healthcare the lowest at 1.5.
- Website
- http://www.apria.com
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into Apria Healthcare Product Quality
Apria Healthcare's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Apria Healthcare's Product Quality.
Ranked Apria Healthcare Product Quality the Highest
Ranked Apria Healthcare Product Quality the Lowest
Apria Healthcare Product Quality Score by Gender
Apria Healthcare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Apria Healthcare.
Male
1.5/5
Female
1.5/5
Apria Healthcare Product Quality Score by Ethnicity
Apria Healthcare's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Apria Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Other 1.5 | Other | 1.5 |
Apria Healthcare Product Quality Score by Age
Apria Healthcare's Product Quality score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Apria Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Apria Healthcare Product Quality Score by Usage
Apria Healthcare's Product Quality score was rated the highest by customers who have used Apria Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Apria Healthcare Product Quality Score by Industry
Apria Healthcare's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Apria Healthcare Pricing
Apria Healthcare ROI & Value For Money
1.5/5
Apria Healthcare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Apria Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Apria Healthcare.
Quick Insights into Apria Healthcare ROI
Apria Healthcare's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
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Ranked Apria Healthcare ROI the Highest
Ranked Apria Healthcare ROI the Lowest
Apria Healthcare ROI Score by Gender
Apria Healthcare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Apria Healthcare.
Male
1.5/5
Female
1.5/5
Apria Healthcare ROI Score by Ethnicity
Apria Healthcare's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Apria Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Other 1.5 | Other | 1.5 |
Apria Healthcare ROI Score by Age
Apria Healthcare's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Apria Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Apria Healthcare ROI Score by Usage
Apria Healthcare's ROI score was rated 1.5 stars by customers who have used Apria Healthcare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Apria Healthcare ROI Score by Industry
Apria Healthcare's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Apria Healthcare Customer Satisfaction (CSAT)
Apria Healthcare Customer Satisfaction (CSAT) Score
9 / 100
Apria Healthcare has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
6%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
15%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Apria Healthcare Customer Satisfaction
Apria Healthcare's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Retail industry.
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Ranked Apria Healthcare Customer Satisfaction the Highest
Ranked Apria Healthcare Customer Satisfaction the Lowest
Apria Healthcare Customer Satisfaction Score by Gender
Female customers rated Apria Healthcare's Customer Satisfaction score 9 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Apria Healthcare.
3 / 100
MaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 15% | |
Very Dissatisfied | 76% |
12 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 80% |
Apria Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Apria Healthcare's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
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7 / 100
Very Satisfied
5%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
15%
Very Dissatisfied
76%
CSAT according to Other
Apria Healthcare's Customer Satisfaction (CSAT) score was rated 6% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Apria Healthcare.
6 / 100
Very Satisfied
0%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
87%
Apria Healthcare Customer Satisfaction Score by Age
Apria Healthcare's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Apria Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 26% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 6% |
Apria Healthcare Customer Satisfaction Score by Usage
Apria Healthcare's Customer Satisfaction score was rated the highest by customers who have used Apria Healthcare's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Apria Healthcare Customer Satisfaction Score by Industry
Apria Healthcare's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Apria Healthcare Customer Satisfaction Score by Industry",
"text": "Apria Healthcare's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Apria Healthcare's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Apria Healthcare's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Apria Healthcare's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 10,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Retail",
"groupId": 559,
"score": 0,
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]
}Apria Healthcare Customer Service
1.5/5
Apria Healthcare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Apria Healthcare's overall Customer Service score rated by its users and customers.
About Apria Healthcare's Customer Service
Address
26220 Enterprise Court, Lake Forest, CA 92630
Website
http://www.apria.com
Phone Number
949 639 2000
Quick Insights into Apria Healthcare Customer Service
Apria Healthcare's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Apria Healthcare's Customer Service score.
Ranked Apria Healthcare Customer Service the Highest
Ranked Apria Healthcare Customer Service the Lowest
Apria Healthcare Customer Service Score by Gender
Apria Healthcare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Apria Healthcare.
Male
1.5/5
Female
1.5/5
Apria Healthcare Customer Service Score by Ethnicity
Apria Healthcare's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Apria Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Apria Healthcare Customer Service Score by Age
Apria Healthcare's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Apria Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Apria Healthcare Customer Service Score by Usage
Apria Healthcare's Customer Service score was rated 1.5 stars by customers who have used Apria Healthcare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Apria Healthcare Customer Service Score by Industry
Apria Healthcare's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Apria Healthcare as an Employer
2.3/5
Apria Healthcare has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Apria Healthcare scored a -84 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Apria Healthcare would recommend the brand to a friend. ENPS measures how likely Apria Healthcare employees would recommend working at Apria Healthcare to a friend.
Net Promoter Score
-84
NPS Score
| 7% | Promoters |
|---|---|
| 2% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 19% | Promoters |
|---|---|
| 15% | Passive |
| 66% | Detractors |
