Apria Healthcare NPS & Customer Reviews

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Apria Healthcare

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Apria Healthcare

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About Apria Healthcare's Brand

Apria is one of the nation’s leading providers of home respiratory services and certain medical equipment

Brand at a Glance

57%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Apria Healthcare NPS

Apria Healthcare's Net Promoter Score (NPS) is a -89 with 5% Promoters, 1% Passives, and 94% Detractors. Net Promoter Score tracks whether Apria Healthcare's customers would recommend using the product based on a scale of -100 to 100.

Apria Healthcare Overall NPS

-89

NPS

5%	Promoters
1%	Passives
94%	Detractors

Apria Healthcare NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -91	Feb 2025	-91
Mar 2025 -89	Mar 2025	-89
Apr 2025 -88	Apr 2025	-88
May 2025 -90	May 2025	-90
Jun 2025 -90	Jun 2025	-90
Jul 2025 -90	Jul 2025	-90
Aug 2025 -90	Aug 2025	-90
Sep 2025 -90	Sep 2025	-90
Oct 2025 -90	Oct 2025	-90
Nov 2025 -90	Nov 2025	-90
Dec 2025 -90	Dec 2025	-90
Jan 2026 -90	Jan 2026	-90

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Apria Healthcare NPS by Gender

Male customers rated Apria Healthcare's NPS 3 points higher than Female customers.

Male

-93

Apria Healthcare's NPS was rated -93 by Male customers on Comparably.

Promoters

Passives

96%

Detractors

Female

-96

Apria Healthcare's NPS was rated -96 by Female customers on Comparably.

Promoters

Passives

98%

Detractors

Apria Healthcare NPS by Ethnicity

Apria Healthcare's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -93	Caucasian	-93
Hispanic or Latino -100	Hispanic or Latino	-100
African American/Black -100	African American/Black	-100
Asian or Pacific Islander -84	Asian or Pacific Islander	-84
Other -98	Other	-98

Apria Healthcare NPS by Age

Apria Healthcare's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

31-35

100%

36-40

100%

41-45

100%

46-50

100%

51-55

100%

56-60

98%

61-65

96%

66+

96%

Apria Healthcare NPS by Usage

Apria Healthcare's NPS was rated the highest by customers who have used Apria Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -96	Less than 1 Year	-96
1 to 2 Years -96	1 to 2 Years	-96
2 to 5 Years -92	2 to 5 Years	-92
5 to 10 Years -91	5 to 10 Years	-91
Over 10 Years -94	Over 10 Years	-94

Apria Healthcare Customer Reviews

Out of the 90 Apria Healthcare customer reviews 6 were positive and 84 were constructive. Apria Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Apria Healthcare Customer Loyalty

57%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

57% of Apria Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

57%

43%

Apria Healthcare Customer Loyalty Score by Gender

Female customers rated Apria Healthcare's Customer Loyalty score 2% higher than Male customers.

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Male

56%

Yes

Female

58%

Yes

Apria Healthcare Customer Loyalty Score by Ethnicity

Apria Healthcare's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Apria Healthcare Customer Loyalty Score by Age

Apria Healthcare's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 74%	31-35	74%
36-40 55%	36-40	55%
41-45 55%	41-45	55%
46-50 63%	46-50	63%
51-55 58%	51-55	58%
56-60 57%	56-60	57%
61-65 54%	61-65	54%
66+ 57%	66+	57%

Apria Healthcare Customer Loyalty Score by Usage

Apria Healthcare's Customer Loyalty score was rated the highest by customers who have used Apria Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	44%
1 to 2 Years	48%
2 to 5 Years	63%
5 to 10 Years	67%
Over 10 Years	75%

Apria Healthcare Customer Loyalty Score by Industry

Apria Healthcare's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	61%
Accounting	61%
Aerospace and Aviation	51%
Architecture and Planning	25%
Arts and Entertainment	48%
Automotive and Transportation	40%
Banking and Financial Services	67%
Biotech and Pharmaceuticals	33%
Business and Consumer Services	50%
Computer Hardware	70%
Construction	23%
Consulting	100%
Consumer Services	40%
Education	50%
Facilities Services	70%
Government and Public Policy	10%
Healthcare, Hospitals and Medicine	62%
Hospitality	64%
Insurance	73%
Legal	74%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	46%
Mechanical, Civil or Industrial Engineering	40%
Media and Entertainment	55%
Non-Profit	70%
Professional Services	36%
Real Estate	64%
Retail	50%
Transportation	70%
Utilities	70%

Apria Healthcare Product Quality

1.5/5

Apria Healthcare has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Apria Healthcare Product Information

Apria Healthcare’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated Apria Healthcare's product the highest. Reviewers from the Tech industry rated Apria Healthcare the lowest at 1.6.

Website: http://www.apria.com

Company Size: 5,001-10,000 Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into Apria Healthcare Product Quality

Apria Healthcare's Product Quality score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Utilities industry.

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Ranked Apria Healthcare Product Quality the Highest

Transportation	2.1
Asian or Pacific Islander	1.8
Over 10 Years	1.7

Ranked Apria Healthcare Product Quality the Lowest

Male	1.5
Other	1.5
Utilities	1.5

Apria Healthcare Product Quality Score by Gender

Apria Healthcare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Apria Healthcare Product Quality Score by Ethnicity

Apria Healthcare's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.7	Hispanic or Latino	1.7
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Other 1.5	Other	1.5

Apria Healthcare Product Quality Score by Age

Apria Healthcare's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.

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Summary	Age	Score
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Apria Healthcare Product Quality Score by Usage

Apria Healthcare's Product Quality score was rated the highest by customers who have used Apria Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.6
5 to 10 Years	1.5
Over 10 Years	1.7

Apria Healthcare Product Quality Score by Industry

Apria Healthcare's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Utilities industry customers.

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Tech	1.6
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.8
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.8
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.5
Non-Profit	2
Professional Services	1.7
Real Estate	1.8
Retail	1.7
Transportation	2.1
Utilities	1.5

Apria Healthcare Pricing

Apria Healthcare ROI & Value For Money

1.5/5

Apria Healthcare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Apria Healthcare Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from Apria Healthcare.

Quick Insights into Apria Healthcare ROI

Apria Healthcare's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Transportation industry.

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Ranked Apria Healthcare ROI the Highest

Retail	1.8
Asian or Pacific Islander	1.7
Over 10 Years	1.6

Ranked Apria Healthcare ROI the Lowest

Male	1.5
Other	1.5
Transportation	1.5

Apria Healthcare ROI Score by Gender

Apria Healthcare's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Apria Healthcare ROI Score by Ethnicity

Apria Healthcare's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.7	Asian or Pacific Islander	1.7
Other 1.5	Other	1.5

Apria Healthcare ROI Score by Age

Apria Healthcare's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.

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Summary	Age	Score
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Apria Healthcare ROI Score by Usage

Apria Healthcare's ROI score was rated the highest by customers who have used Apria Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.6

Apria Healthcare ROI Score by Industry

Apria Healthcare's ROI score was rated the highest by Retail industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.7
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	1.6
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.5
Non-Profit	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.8
Transportation	1.5
Utilities	1.8

Apria Healthcare Customer Satisfaction (CSAT)

Apria Healthcare Customer Satisfaction (CSAT) Score

6 / 100

Apria Healthcare has an overall Customer Satisfaction score of 6 rated by its users and customers.

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Very Satisfied	4%
Satisfied	2%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	15%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

75%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Apria Healthcare Customer Satisfaction

Apria Healthcare's Customer Satisfaction score was rated highest by customers from the Facilities Services industry, and rated lowest by customers from the Utilities industry.

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Ranked Apria Healthcare Customer Satisfaction the Highest

Facilities Services	33%
African American/Black	21%
36-40	14%

Ranked Apria Healthcare Customer Satisfaction the Lowest

Caucasian	3%
41-45	0%
Utilities	0%

Apria Healthcare Customer Satisfaction Score by Gender

Female customers rated Apria Healthcare's Customer Satisfaction score 1 points higher than Male customers.

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6 / 100

Male

	Very Satisfied	5%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	18%
	Very Dissatisfied	73%

7 / 100

Female

	Very Satisfied	3%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	7%
	Very Dissatisfied	83%

Apria Healthcare Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Apria Healthcare's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.

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3 / 100

Very Satisfied	3%
Satisfied	0%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	15%
Very Dissatisfied	79%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

79%

CSAT according to Hispanic or Latino

Apria Healthcare's Customer Satisfaction (CSAT) score was rated 9% according to Hispanic or Latino users and customers.

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9 / 100

Very Satisfied	0%
Satisfied	9%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	82%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

82%

CSAT according to African American/Black

Apria Healthcare's Customer Satisfaction (CSAT) score was rated 21% according to African American/Black users and customers.

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21 / 100

Very Satisfied	7%
Satisfied	14%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	15%
Very Dissatisfied	57%

Very Satisfied

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

57%

CSAT according to Asian or Pacific Islander

Apria Healthcare's Customer Satisfaction (CSAT) score was rated 17% according to Asian or Pacific Islander users and customers.

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17 / 100

Very Satisfied	17%
Satisfied	0%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	25%
Very Dissatisfied	50%

Very Satisfied

17%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

50%

CSAT according to Other

Apria Healthcare's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.

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8 / 100

Very Satisfied	4%
Satisfied	4%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	10%
Very Dissatisfied	81%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

81%

Apria Healthcare Customer Satisfaction Score by Age

Apria Healthcare's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

31-35

36-40

14%

41-45

46-50

11%

51-55

56-60

61-65

66+

Apria Healthcare Customer Satisfaction Score by Usage

Apria Healthcare's Customer Satisfaction score was rated the highest by customers who have used Apria Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	6
1 to 2 Years	6
2 to 5 Years	10
5 to 10 Years	3
Over 10 Years	6

Apria Healthcare Customer Satisfaction Score by Industry

Apria Healthcare's Customer Satisfaction score was rated the highest by Facilities Services industry customers, and the lowest by Utilities industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Apria Healthcare Customer Satisfaction Score by Industry",
	"text": "Apria Healthcare's Customer Satisfaction score was rated the highest by Facilities Services industry customers, and the lowest by Utilities industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 7,
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			"groupId": 499,
			"score": 10,
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			"score": 0,
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			"groupId": 501,
			"score": 0,
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			"scoreClassName": "",
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			"groupId": 503,
			"score": 25,
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			"score": 0,
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			"scoreClassName": "",
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		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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			"label": "Education",
			"groupId": 515,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
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			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"scoreClassName": "max",
			"scoreLabel": 33
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Apria Healthcare's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	7
Accounting	15
Aerospace and Aviation	0
Architecture and Planning	0
Arts and Entertainment	10
Automotive and Transportation	0
Banking and Financial Services	0
Biotech and Pharmaceuticals	25
Business and Consumer Services	0
Construction	0
Consulting	0
Consumer Services	0
Education	5
Facilities Services	33
Government and Public Policy	0
Healthcare, Hospitals and Medicine	4
Hospitality	0
Insurance	0
Legal	0
Manufacturing and Machinery	0
Marketing, Advertising and Research	25
Professional Services	0
Real Estate	0
Retail	22
Transportation	0
Utilities	0

Apria Healthcare Customer Service

1.5/5

Apria Healthcare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Apria Healthcare's Customer Service

Address

26220 Enterprise Court, Lake Forest, CA 92630

Website

http://www.apria.com

Phone Number

949 639 2000

Quick Insights into Apria Healthcare Customer Service

Apria Healthcare's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Utilities industry.

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Ranked Apria Healthcare Customer Service the Highest

Asian or Pacific Islander	1.6
1 to 2 Years	1.5
31-35	1.5

Ranked Apria Healthcare Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Apria Healthcare Customer Service Score by Gender

Apria Healthcare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Apria Healthcare Customer Service Score by Ethnicity

Apria Healthcare's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.6	Asian or Pacific Islander	1.6
Other 1.5	Other	1.5

Apria Healthcare Customer Service Score by Age

Apria Healthcare's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Apria Healthcare Customer Service Score by Usage

Apria Healthcare's Customer Service score was rated 1.5 stars by customers who have used Apria Healthcare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Apria Healthcare Customer Service Score by Industry

Apria Healthcare's Customer Service score was rated 1.5 stars by both Accounting and Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.5
Non-Profit	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Transportation	1.5
Utilities	1.5

Consumer vs. Employees

Apria Healthcare scored a -89 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Apria Healthcare would recommend the brand to a friend. ENPS measures how likely Apria Healthcare employees would recommend working at Apria Healthcare to a friend.

Net Promoter Score

-89

NPS Score

5%	Promoters
1%	Passive
94%	Detractors

Employee Net Promoter Score

-52

eNPS Score

18%	Promoters
12%	Passive
70%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail