32
NPS
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Aptar Group
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About Aptar Group's Brand
AptarGroup, Inc., is a global solution provider of a range of packaging delivery solutions primarily for the beauty, personal care, home
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Aptar Group NPS
Aptar Group's Net Promoter Score (NPS) is a 32 with 59% Promoters, 14% Passives, and 27% Detractors. Net Promoter Score tracks whether Aptar Group's customers would recommend using the product based on a scale of -100 to 100.
Aptar Group Overall NPS
| 59% | Promoters |
|---|---|
| 14% | Passives |
| 27% | Detractors |
Aptar Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 13 | Sep 2021 | 13 |
Jan 2022 25 | Jan 2022 | 25 |
Feb 2022 11 | Feb 2022 | 11 |
Sep 2022 20 | Sep 2022 | 20 |
Jan 2023 9 | Jan 2023 | 9 |
May 2023 -1 | May 2023 | -1 |
Dec 2023 -1 | Dec 2023 | -1 |
Mar 2024 13 | Mar 2024 | 13 |
Aug 2024 22 | Aug 2024 | 22 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2025 29 | Apr 2025 | 29 |
Sep 2025 32 | Sep 2025 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aptar Group NPS by Age
Aptar Group's NPS was rated 33 points by customers ages 36-40 on Comparably.
Aptar Group Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Aptar Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aptar Group Customer Loyalty Score by Age
Aptar Group's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Aptar Group Product Quality
4/5
Aptar Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Aptar Group Product Information
Aptar Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://aptar.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Hardware and Devices
Quick Insights into Aptar Group Product Quality
Aptar Group's Product Quality score was rated highest by customers ages 36-40.
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Ranked Aptar Group Product Quality the Highest
Aptar Group Product Quality Score by Age
Aptar Group's Product Quality score was rated 4.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Aptar Group.
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5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
Aptar Group Pricing
Aptar Group ROI & Value For Money
3.5/5
Aptar Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Aptar Group ROI
Aptar Group's ROI score was rated highest by customers ages 36-40.
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Ranked Aptar Group ROI the Highest
Aptar Group ROI Score by Age
Aptar Group's ROI score was rated 3.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Aptar Group.
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| Summary | Age | Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
Aptar Group Customer Satisfaction (CSAT)
Aptar Group Customer Satisfaction (CSAT) Score
79 / 100
Aptar Group has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aptar Group Customer Service
3.6/5
Aptar Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Aptar Group's Customer Service
Address
STE E, 475 W TERRA COTTA AVE, Crystal Lake, IL
Website
http://aptar.com
Phone Number
(203) 377-0500
Quick Insights into Aptar Group Customer Service
Aptar Group's Customer Service score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Aptar Group's Customer Service score.
Ranked Aptar Group Customer Service the Highest
Aptar Group Customer Service Score by Age
Aptar Group's Customer Service score was rated 3.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Aptar Group.
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| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
Aptar Group as an Employer
4.1/5
Aptar Group has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Aptar Group scored a 32 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Aptar Group would recommend the brand to a friend. ENPS measures how likely Aptar Group employees would recommend working at Aptar Group to a friend.
Net Promoter Score
32
NPS Score
| 59% | Promoters |
|---|---|
| 14% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 43% | Promoters |
|---|---|
| 22% | Passive |
| 35% | Detractors |
