-80
NPS
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Aqua America
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About Aqua America's Brand
Aqua America, Inc. (Aqua America) is the holding company for regulated utilities providing water or wastewater services in Pennsylvania,
Brand at a Glance
66%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Aqua America NPS
Aqua America's Net Promoter Score (NPS) is a -80 with 8% Promoters, 4% Passives, and 88% Detractors. Net Promoter Score tracks whether Aqua America's customers would recommend using the product based on a scale of -100 to 100.
Aqua America Overall NPS
| 8% | Promoters |
|---|---|
| 4% | Passives |
| 88% | Detractors |
Aqua America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -76 | May 2024 | -76 |
Jun 2024 -81 | Jun 2024 | -81 |
Aug 2024 -79 | Aug 2024 | -79 |
Sep 2024 -77 | Sep 2024 | -77 |
Oct 2024 -77 | Oct 2024 | -77 |
Nov 2024 -77 | Nov 2024 | -77 |
Dec 2024 -77 | Dec 2024 | -77 |
Feb 2025 -78 | Feb 2025 | -78 |
May 2025 -80 | May 2025 | -80 |
Jun 2025 -80 | Jun 2025 | -80 |
Oct 2025 -80 | Oct 2025 | -80 |
Nov 2025 -80 | Nov 2025 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aqua America NPS by Gender
Male customers rated Aqua America's NPS 14 points higher than Female customers.
Male
-86
Aqua America's NPS was rated -86 by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Female
-100
Aqua America's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Aqua America NPS by Ethnicity
Aqua America's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
Other -78 | Other | -78 |
Aqua America NPS by Age
Aqua America's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Aqua America NPS by Usage
Aqua America's NPS was rated the highest by customers who have used Aqua America's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -80 | Over 10 Years | -80 |
Aqua America Customer Reviews
Out of the 10 Aqua America customer reviews 0 were positive and 10 were constructive. Aqua America customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Aqua America Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Aqua America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aqua America Customer Loyalty Score by Gender
Male customers rated Aqua America's Customer Loyalty score 31% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Aqua America.
Male
80%
Yes
Female
49%
Yes
Aqua America Customer Loyalty Score by Ethnicity
Aqua America's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aqua America.
72
out of 100
Caucasian
70
out of 100
Other
Aqua America Customer Loyalty Score by Age
Aqua America's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Aqua America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
36-40 70% | 36-40 | 70% |
46-50 55% | 46-50 | 55% |
51-55 78% | 51-55 | 78% |
56-60 100% | 56-60 | 100% |
61-65 87% | 61-65 | 87% |
66+ 64% | 66+ | 64% |
Aqua America Customer Loyalty Score by Usage
Aqua America's Customer Loyalty score was rated the highest by customers who have used Aqua America's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Aqua America Customer Loyalty Score by Industry
Aqua America's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Aqua America Product Quality
1.5/5
Aqua America has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aqua America's overall Product Quality score rated by its users and customers.
Aqua America Product Information
Aqua America’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Aqua America's product the highest. Reviewers from the Manufacturing and Machinery industry rated Aqua America the lowest at 1.5.
- Website
- https://www.aquaamerica.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into Aqua America Product Quality
Aqua America's Product Quality score was rated highest by customers who have used Aqua America's products/services for 5 to 10 Years, and rated lowest by customers from the Manufacturing and Machinery industry.
Sign Up to unlock insights into how customers have ranked Aqua America's Product Quality.
Ranked Aqua America Product Quality the Highest
Ranked Aqua America Product Quality the Lowest
Aqua America Product Quality Score by Gender
Aqua America's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Aqua America.
Male
1.5/5
Female
1.5/5
Aqua America Product Quality Score by Ethnicity
Aqua America's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aqua America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.7 | Other | 1.7 |
Aqua America Product Quality Score by Age
Aqua America's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Aqua America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2 | 36-40 | 2 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Aqua America Product Quality Score by Usage
Aqua America's Product Quality score was rated the highest by customers who have used Aqua America's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Aqua America Product Quality Score by Industry
Aqua America's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Aqua America Pricing
Aqua America ROI & Value For Money
1.5/5
Aqua America has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aqua America's overall ROI score rated by its users and customers.
Aqua America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Aqua America.
Quick Insights into Aqua America ROI
Aqua America's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Aqua America's products/services for Over 10 Years.
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Ranked Aqua America ROI the Highest
Ranked Aqua America ROI the Lowest
Aqua America ROI Score by Gender
Aqua America's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Aqua America.
Male
1.5/5
Female
1.5/5
Aqua America ROI Score by Ethnicity
Aqua America's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aqua America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Aqua America ROI Score by Age
Aqua America's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Aqua America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Aqua America ROI Score by Usage
Aqua America's ROI score was rated the highest by customers who have used Aqua America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Aqua America ROI Score by Industry
Aqua America's ROI score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Aqua America Customer Satisfaction (CSAT)
Aqua America Customer Satisfaction (CSAT) Score
7 / 100
Aqua America has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
2%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aqua America Customer Satisfaction
Aqua America's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Manufacturing and Machinery industry.
Sign Up to unlock insights into how customers have ranked Aqua America's Customer Satisfaction.
Ranked Aqua America Customer Satisfaction the Highest
Ranked Aqua America Customer Satisfaction the Lowest
Aqua America Customer Satisfaction Score by Gender
Male customers rated Aqua America's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aqua America.
7 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 78% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 19% | |
Very Dissatisfied | 69% |
Aqua America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aqua America's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aqua America.
3 / 100
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
19%
Very Dissatisfied
75%
CSAT according to Other
Aqua America's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aqua America.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
67%
Aqua America Customer Satisfaction Score by Age
Aqua America's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Aqua America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 0% |
Aqua America Customer Satisfaction Score by Usage
Aqua America's Customer Satisfaction score was rated the highest by customers who have used Aqua America's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Aqua America Customer Satisfaction Score by Industry
Aqua America's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Aqua America Customer Service
1.5/5
Aqua America has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aqua America's overall Customer Service score rated by its users and customers.
About Aqua America's Customer Service
Address
762 W. LANCASTER AVE, Bryn Mawr, PA
Website
https://www.aquaamerica.com
Phone Number
6105191867
Quick Insights into Aqua America Customer Service
Aqua America's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Aqua America's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Aqua America's Customer Service score.
Ranked Aqua America Customer Service the Highest
Ranked Aqua America Customer Service the Lowest
Aqua America Customer Service Score by Gender
Aqua America's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aqua America.
Male
1.5/5
Female
1.5/5
Aqua America Customer Service Score by Ethnicity
Aqua America's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aqua America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Aqua America Customer Service Score by Age
Aqua America's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Aqua America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Aqua America Customer Service Score by Usage
Aqua America's Customer Service score was rated 1.5 stars by customers who have used Aqua America's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Aqua America Customer Service Score by Industry
Aqua America's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Aqua America as an Employer
3.2/5
Aqua America has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Aqua America scored a -80 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Aqua America would recommend the brand to a friend. ENPS measures how likely Aqua America employees would recommend working at Aqua America to a friend.
Net Promoter Score
-80
NPS Score
| 8% | Promoters |
|---|---|
| 4% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
