45
NPS
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Aquatech
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About Aquatech's Brand
Aquatech is a global leader in water purification technology for industrial and infrastructure markets with a focus on desalination
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Aquatech NPS
Aquatech's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Aquatech's customers would recommend using the product based on a scale of -100 to 100.
Aquatech Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Aquatech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Dec 2024 20 | Dec 2024 | 20 |
Feb 2025 33 | Feb 2025 | 33 |
Mar 2025 29 | Mar 2025 | 29 |
Jun 2025 37 | Jun 2025 | 37 |
Sep 2025 44 | Sep 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aquatech NPS by Gender
Aquatech's NPS was rated 25 by Female customers on Comparably.
Female
25
Aquatech's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Male
N/A
Aquatech's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Aquatech NPS by Ethnicity
Aquatech's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Aquatech Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Aquatech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aquatech Customer Loyalty Score by Gender
Aquatech's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Aquatech.
Female
78%
Yes
Male
N/A
Yes
Aquatech Customer Loyalty Score by Ethnicity
Aquatech's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aquatech.
100
out of 100
Asian or Pacific Islander
Aquatech Product Quality
3.6/5
Aquatech has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Aquatech Product Information
Aquatech’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.aquatech.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Quick Insights into Aquatech Product Quality
Aquatech's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Aquatech Product Quality the Highest
Aquatech Product Quality Score by Gender
Aquatech's Product Quality score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Aquatech.
Female
3.2/5
Male
N/A
Aquatech Product Quality Score by Ethnicity
Aquatech's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aquatech.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Aquatech Pricing
Aquatech ROI & Value For Money
3.6/5
Aquatech has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Aquatech ROI
Aquatech's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Aquatech ROI the Highest
Aquatech ROI Score by Gender
Aquatech's ROI score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Aquatech.
Female
3.2/5
Male
N/A
Aquatech ROI Score by Ethnicity
Aquatech's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aquatech.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Aquatech Customer Satisfaction (CSAT)
Aquatech Customer Satisfaction (CSAT) Score
56 / 100
Aquatech has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aquatech Customer Satisfaction
Aquatech's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Aquatech's Customer Satisfaction.
Ranked Aquatech Customer Satisfaction the Highest
Aquatech Customer Satisfaction Score by Gender
Aquatech's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aquatech.
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Aquatech Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Aquatech's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aquatech.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Aquatech Customer Service
3.6/5
Aquatech has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Aquatech's Customer Service
Address
Canonsburg, PA United States of America
Website
http://www.aquatech.com
Phone Number
7247465300
Quick Insights into Aquatech Customer Service
Aquatech's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Aquatech's Customer Service score.
Ranked Aquatech Customer Service the Highest
Aquatech Customer Service Score by Gender
Aquatech's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aquatech.
Female
3.2/5
Male
N/A
Aquatech Customer Service Score by Ethnicity
Aquatech's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aquatech.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Aquatech as an Employer
2.9/5
Aquatech has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Aquatech scored a 45 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Aquatech would recommend the brand to a friend. ENPS measures how likely Aquatech employees would recommend working at Aquatech to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
