0
NPS
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Aquicore
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About Aquicore's Brand
Aquicore, Inc. provides an analytics software platform for energy efficiency management. Its platform offers solutions in the areas of
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Aquicore NPS
Aquicore's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Aquicore's customers would recommend using the product based on a scale of -100 to 100.
Aquicore Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Aquicore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Nov 2023 -33 | Nov 2023 | -33 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aquicore Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Aquicore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aquicore Product Quality
4.5/5
Aquicore has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aquicore's overall Product Quality score rated by its users and customers.
Aquicore Product Information
Aquicore’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://aquicore.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Business Services
Energy
Enterprise
SaaS
Aquicore Pricing
Aquicore ROI & Value For Money
3.5/5
Aquicore has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aquicore's overall ROI score rated by its users and customers.
Aquicore Customer Satisfaction (CSAT)
Aquicore Customer Satisfaction (CSAT) Score
100 / 100
Aquicore has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aquicore Customer Service
4/5
Aquicore has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Aquicore's overall Customer Service score rated by its users and customers.
About Aquicore's Customer Service
Address
1200 18th Street NW, Suite 700, Washington, DC
Website
http://aquicore.com
Phone Number
1(202) 446-0246
Aquicore as an Employer
3.5/5
Aquicore has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Aquicore scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Aquicore would recommend the brand to a friend. ENPS measures how likely Aquicore employees would recommend working at Aquicore to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
