-54
NPS
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ARAMARK Refreshment Services
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About ARAMARK Refreshment Services' Brand
Aramark Refreshment Services provides a wide range of food and beverage services.
Brand at a Glance
66%
Customer Loyalty
2.6/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
ARAMARK Refreshment Services NPS
ARAMARK Refreshment Services's Net Promoter Score (NPS) is a -54 with 15% Promoters, 16% Passives, and 69% Detractors. Net Promoter Score tracks whether ARAMARK Refreshment Services's customers would recommend using the product based on a scale of -100 to 100.
ARAMARK Refreshment Services Overall NPS
| 15% | Promoters |
|---|---|
| 16% | Passives |
| 69% | Detractors |
ARAMARK Refreshment Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Feb 2022 -50 | Feb 2022 | -50 |
Mar 2022 -66 | Mar 2022 | -66 |
Apr 2022 -25 | Apr 2022 | -25 |
Sep 2022 -40 | Sep 2022 | -40 |
Jan 2023 -51 | Jan 2023 | -51 |
Feb 2023 -57 | Feb 2023 | -57 |
Jun 2023 -63 | Jun 2023 | -63 |
Oct 2023 -70 | Oct 2023 | -70 |
Jan 2024 -63 | Jan 2024 | -63 |
Mar 2024 -67 | Mar 2024 | -67 |
Dec 2025 -54 | Dec 2025 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ARAMARK Refreshment Services NPS by Gender
ARAMARK Refreshment Services's NPS was rated -100 by Female customers on Comparably.
Female
-100
ARAMARK Refreshment Services's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
ARAMARK Refreshment Services's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ARAMARK Refreshment Services NPS by Usage
ARAMARK Refreshment Services's NPS was rated -100 points by customers who have used ARAMARK Refreshment Services's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
ARAMARK Refreshment Services Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of ARAMARK Refreshment Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ARAMARK Refreshment Services Customer Loyalty Score by Gender
ARAMARK Refreshment Services's Customer Loyalty score was rated 46 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ARAMARK Refreshment Services.
Female
46%
Yes
Male
N/A
Yes
ARAMARK Refreshment Services Customer Loyalty Score by Usage
ARAMARK Refreshment Services's Customer Loyalty score was rated 40% by customers who have used ARAMARK Refreshment Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ARAMARK Refreshment Services Product Quality
2.6/5
ARAMARK Refreshment Services has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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ARAMARK Refreshment Services Product Information
ARAMARK Refreshment Services’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Quick Insights into ARAMARK Refreshment Services Product Quality
ARAMARK Refreshment Services's Product Quality score was rated highest by customers who have used ARAMARK Refreshment Services's products/services for 2 to 5 Years.
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Ranked ARAMARK Refreshment Services Product Quality the Highest
ARAMARK Refreshment Services Product Quality Score by Gender
ARAMARK Refreshment Services's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ARAMARK Refreshment Services.
Female
1.5/5
Male
N/A
ARAMARK Refreshment Services Product Quality Score by Usage
ARAMARK Refreshment Services's Product Quality score was rated 2.3 stars by customers who have used ARAMARK Refreshment Services's products/services for 2 to 5 Years.
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ARAMARK Refreshment Services Pricing
ARAMARK Refreshment Services ROI & Value For Money
2.1/5
ARAMARK Refreshment Services has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into ARAMARK Refreshment Services ROI
ARAMARK Refreshment Services's ROI score was rated highest by customers who have used ARAMARK Refreshment Services's products/services for 2 to 5 Years.
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Ranked ARAMARK Refreshment Services ROI the Highest
ARAMARK Refreshment Services ROI Score by Gender
ARAMARK Refreshment Services's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ARAMARK Refreshment Services.
Female
1.5/5
Male
N/A
ARAMARK Refreshment Services ROI Score by Usage
ARAMARK Refreshment Services's ROI score was rated 1.5 stars by customers who have used ARAMARK Refreshment Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ARAMARK Refreshment Services Customer Satisfaction (CSAT)
ARAMARK Refreshment Services Customer Satisfaction (CSAT) Score
30 / 100
ARAMARK Refreshment Services has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ARAMARK Refreshment Services Customer Satisfaction
ARAMARK Refreshment Services's Customer Satisfaction score was rated highest by customers who have used ARAMARK Refreshment Services's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ARAMARK Refreshment Services' Customer Satisfaction.
Ranked ARAMARK Refreshment Services Customer Satisfaction the Highest
ARAMARK Refreshment Services Customer Satisfaction Score by Gender
ARAMARK Refreshment Services's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ARAMARK Refreshment Services.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
ARAMARK Refreshment Services Customer Satisfaction Score by Usage
ARAMARK Refreshment Services's Customer Satisfaction score was rated 34 points by customers who have used ARAMARK Refreshment Services's products/services for 2 to 5 Years.
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ARAMARK Refreshment Services Customer Service
2/5
ARAMARK Refreshment Services has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About ARAMARK Refreshment Services's Customer Service
Website
http://www.aramarkrefreshments.com/
Quick Insights into ARAMARK Refreshment Services Customer Service
ARAMARK Refreshment Services's Customer Service score was rated highest by customers who have used ARAMARK Refreshment Services's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ARAMARK Refreshment Services' Customer Service score.
Ranked ARAMARK Refreshment Services Customer Service the Highest
ARAMARK Refreshment Services Customer Service Score by Gender
ARAMARK Refreshment Services's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ARAMARK Refreshment Services.
Female
1.5/5
Male
N/A
ARAMARK Refreshment Services Customer Service Score by Usage
ARAMARK Refreshment Services's Customer Service score was rated 1.5 stars by customers who have used ARAMARK Refreshment Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ARAMARK Refreshment Services as an Employer
Consumer vs. Employees
ARAMARK Refreshment Services scored a -54 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of ARAMARK Refreshment Services would recommend the brand to a friend. ENPS measures how likely ARAMARK Refreshment Services employees would recommend working at ARAMARK Refreshment Services to a friend.
Net Promoter Score
-54
NPS Score
| 15% | Promoters |
|---|---|
| 16% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
