-100
NPS
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Brand Page
Aras Corporation
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About Aras Corporation's Brand
Aras is a suite of open source product life cycle management (PLM) software solutions that run on a model-based SOA application framework.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2.5/5
Customer Service
Aras Corporation NPS
Aras Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Aras Corporation's customers would recommend using the product based on a scale of -100 to 100.
Aras Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Aras Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aras Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Aras Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aras Corporation Product Quality
4/5
Aras Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Aras Corporation's overall Product Quality score rated by its users and customers.
Aras Corporation Product Information
Aras Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.aras.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Aras Corporation Pricing
Aras Corporation ROI & Value For Money
2/5
Aras Corporation has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Aras Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aras Corporation Customer Service
2.5/5
Aras Corporation has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Aras Corporation's Customer Service
Address
Römerstrasse 66, Postfach 1518, Andover, MA United States of America
Website
http://www.aras.com
Phone Number
9787949826
Consumer vs. Employees
Aras Corporation scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Aras Corporation would recommend the brand to a friend. ENPS measures how likely Aras Corporation employees would recommend working at Aras Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
