0
NPS
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Arbela Technologies
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About Arbela Technologies' Brand
Arbela Technologies provides industry specific financial, supply chain and customer relationship management expertise for Microsoft Dynamics.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
3.5/5
Customer Service
Arbela Technologies NPS
Arbela Technologies's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Arbela Technologies's customers would recommend using the product based on a scale of -100 to 100.
Arbela Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Arbela Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arbela Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Arbela Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arbela Technologies Product Quality
4/5
Arbela Technologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Arbela Technologies' overall Product Quality score rated by its users and customers.
Arbela Technologies Product Information
Arbela Technologies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.arbelatech.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Big Data
Business Services
Arbela Technologies Pricing
Arbela Technologies ROI & Value For Money
4.5/5
Arbela Technologies has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arbela Technologies' overall ROI score rated by its users and customers.
Arbela Technologies Customer Satisfaction (CSAT)
Arbela Technologies Customer Satisfaction (CSAT) Score
100 / 100
Arbela Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arbela Technologies Customer Service
3.5/5
Arbela Technologies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arbela Technologies' overall Customer Service score rated by its users and customers.
About Arbela Technologies's Customer Service
Address
7700 Irvine Center Drive, Suite 950, Laguna Niguel, CA 92618
Website
http://www.arbelatech.com
Phone Number
+13109907959
Arbela Technologies as an Employer
4.2/5
Arbela Technologies has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Arbela Technologies scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Arbela Technologies would recommend the brand to a friend. ENPS measures how likely Arbela Technologies employees would recommend working at Arbela Technologies to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
