-70
NPS
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ArbiterSports
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About ArbiterSports' Brand
ArbiterSports has been leading the pack in Sports Event Management technology for the past 30 years.
Brand at a Glance
80%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ArbiterSports NPS
ArbiterSports's Net Promoter Score (NPS) is a -70 with 10% Promoters, 10% Passives, and 80% Detractors. Net Promoter Score tracks whether ArbiterSports's customers would recommend using the product based on a scale of -100 to 100.
ArbiterSports Overall NPS
| 10% | Promoters |
|---|---|
| 10% | Passives |
| 80% | Detractors |
ArbiterSports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Feb 2021 -50 | Feb 2021 | -50 |
Mar 2022 -66 | Mar 2022 | -66 |
Oct 2022 -25 | Oct 2022 | -25 |
Dec 2022 -40 | Dec 2022 | -40 |
Apr 2023 -51 | Apr 2023 | -51 |
May 2023 -63 | May 2023 | -63 |
Sep 2023 -66 | Sep 2023 | -66 |
May 2024 -70 | May 2024 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ArbiterSports NPS by Gender
ArbiterSports's NPS was rated -100 by Male customers on Comparably.
Male
-100
ArbiterSports's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
ArbiterSports's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ArbiterSports NPS by Ethnicity
ArbiterSports's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
ArbiterSports Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of ArbiterSports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ArbiterSports Customer Loyalty Score by Gender
ArbiterSports's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ArbiterSports.
Male
100%
Yes
Female
N/A
Yes
ArbiterSports Customer Loyalty Score by Ethnicity
ArbiterSports's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ArbiterSports.
82
out of 100
Caucasian
ArbiterSports Product Quality
1.5/5
ArbiterSports has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ArbiterSports' overall Product Quality score rated by its users and customers.
ArbiterSports Product Information
ArbiterSports’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.arbitersports.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
SaaS
Small Business Services
Quick Insights into ArbiterSports Product Quality
ArbiterSports's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ArbiterSports' Product Quality.
Ranked ArbiterSports Product Quality the Highest
ArbiterSports Product Quality Score by Gender
ArbiterSports's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ArbiterSports.
Male
1.5/5
Female
N/A
ArbiterSports Product Quality Score by Ethnicity
ArbiterSports's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ArbiterSports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ArbiterSports Pricing
ArbiterSports ROI & Value For Money
1.5/5
ArbiterSports has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into ArbiterSports ROI
ArbiterSports's ROI score was rated highest by Caucasian customers.
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Ranked ArbiterSports ROI the Highest
ArbiterSports ROI Score by Gender
ArbiterSports's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ArbiterSports.
Male
1.5/5
Female
N/A
ArbiterSports ROI Score by Ethnicity
ArbiterSports's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ArbiterSports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ArbiterSports Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ArbiterSports Customer Service
1.5/5
ArbiterSports has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ArbiterSports' overall Customer Service score rated by its users and customers.
About ArbiterSports's Customer Service
Address
235 West Sego Lily Drive, Suite 200, Sandy, UT 84070
Website
http://www.arbitersports.com
Phone Number
801-576-1251
ArbiterSports's Social Links
Quick Insights into ArbiterSports Customer Service
ArbiterSports's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ArbiterSports' Customer Service score.
Ranked ArbiterSports Customer Service the Highest
ArbiterSports Customer Service Score by Gender
ArbiterSports's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ArbiterSports.
Male
1.5/5
Female
N/A
ArbiterSports Customer Service Score by Ethnicity
ArbiterSports's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ArbiterSports.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ArbiterSports as an Employer
4.2/5
ArbiterSports has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ArbiterSports scored a -70 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of ArbiterSports would recommend the brand to a friend. ENPS measures how likely ArbiterSports employees would recommend working at ArbiterSports to a friend.
Net Promoter Score
-70
NPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 59% | Promoters |
|---|---|
| 30% | Passive |
| 11% | Detractors |
