-100
NPS
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ARC Group Worldwide
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About ARC Group Worldwide's Brand
ARC Group Worldwide is a publicly traded company, trading on the NASDAQ Capital Market under the symbol ARCW.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
ARC Group Worldwide NPS
ARC Group Worldwide's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ARC Group Worldwide's customers would recommend using the product based on a scale of -100 to 100.
ARC Group Worldwide Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ARC Group Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ARC Group Worldwide Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ARC Group Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ARC Group Worldwide Product Quality
4/5
ARC Group Worldwide has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ARC Group Worldwide's overall Product Quality score rated by its users and customers.
ARC Group Worldwide Product Information
ARC Group Worldwide’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
ARC Group Worldwide Pricing
ARC Group Worldwide ROI & Value For Money
2/5
ARC Group Worldwide has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock ARC Group Worldwide's overall ROI score rated by its users and customers.
ARC Group Worldwide Customer Satisfaction (CSAT)
ARC Group Worldwide Customer Satisfaction (CSAT) Score
100 / 100
ARC Group Worldwide has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ARC Group Worldwide Customer Service
1.5/5
ARC Group Worldwide has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ARC Group Worldwide's overall Customer Service score rated by its users and customers.
About ARC Group Worldwide's Customer Service
Address
7040 County Road 20, Longmont, CO
Website
http://www.arcgroupworldwide.com
Phone Number
303-467-5236
ARC Group Worldwide as an Employer
3.3/5
ARC Group Worldwide has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
ARC Group Worldwide scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of ARC Group Worldwide would recommend the brand to a friend. ENPS measures how likely ARC Group Worldwide employees would recommend working at ARC Group Worldwide to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
