50
NPS
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Brand Page
Arcade
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About Arcade's Brand
Arcade is an ultra-simple text based commerce & interaction platform that requires no app install. 1 text daily.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Arcade NPS
Arcade's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Arcade's customers would recommend using the product based on a scale of -100 to 100.
Arcade Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Arcade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Sep 2023 50 | Sep 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arcade Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Arcade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arcade Product Quality
4/5
Arcade has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcade's overall Product Quality score rated by its users and customers.
Arcade Product Information
Arcade’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.eatarcade.com/
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Mobile App
Productivity
SaaS
Arcade Pricing
Arcade ROI & Value For Money
4/5
Arcade has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcade's overall ROI score rated by its users and customers.
Arcade Customer Satisfaction (CSAT)
Arcade Customer Satisfaction (CSAT) Score
100 / 100
Arcade has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arcade Customer Service
4.5/5
Arcade has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcade's overall Customer Service score rated by its users and customers.
About Arcade's Customer Service
Address
13 East 27th Street, New York City, NY
Website
http://www.eatarcade.com/
Phone Number
(201)850-3017
Arcade as an Employer
Consumer vs. Employees
Arcade scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Arcade would recommend the brand to a friend. ENPS measures how likely Arcade employees would recommend working at Arcade to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
