17
NPS
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Arcadia Power
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About Arcadia Power's Brand
Arcadia Power provides renewable energy for houses, apartments, and businesses in the United States.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Arcadia Power NPS
Arcadia Power's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Arcadia Power's customers would recommend using the product based on a scale of -100 to 100.
Arcadia Power Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Arcadia Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 17 | Apr 2023 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arcadia Power Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Arcadia Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arcadia Power Product Quality
3.2/5
Arcadia Power has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcadia Power's overall Product Quality score rated by its users and customers.
Arcadia Power Product Information
Arcadia Power’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.arcadiapower.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Energy
SaaS
Arcadia Power Pricing
Arcadia Power ROI & Value For Money
3.1/5
Arcadia Power has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Arcadia Power Customer Satisfaction (CSAT)
Arcadia Power Customer Satisfaction (CSAT) Score
80 / 100
Arcadia Power has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arcadia Power Customer Service
3.1/5
Arcadia Power has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Arcadia Power's Customer Service
Address
Washington, DC
Website
http://www.arcadiapower.com
Phone Number
(866) 526-0083
Arcadia Power as an Employer
3.2/5
Arcadia Power has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Arcadia Power scored a 17 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Arcadia Power would recommend the brand to a friend. ENPS measures how likely Arcadia Power employees would recommend working at Arcadia Power to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
