12
NPS
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ArcBest
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About ArcBest's Brand
ArcBest® is a multibillion-dollar integrated logistics company, delivering smart, scalable solutions tailored to customer supply chain needs. Founded over 100 years ago as a local freight hauler, we’ve grown into a global logistics leader with 14,000 employees across 250 locations. Our technology, expertise and full suite of shipping and logistics services support businesses of all sizes, from small operations to some of the nation’s largest enterprises. We help customers overcome logistics challenges with solutions that are flexible, reliable and built around their goals. Your security matters to us. All job opportunities posted on careers.arcb.com are legitimate. We will never request payment or personal financial information at any point in the hiring process. When in doubt, verify a job posting’s legitimacy through our careers site at careers.arcb.com or by contacting us at (479)785-8717. ArcBest and its family of companies are not responsible for fraudulent job postings, offers,
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
ArcBest NPS
ArcBest's Net Promoter Score (NPS) is a 12 with 52% Promoters, 8% Passives, and 40% Detractors. Net Promoter Score tracks whether ArcBest's customers would recommend using the product based on a scale of -100 to 100.
ArcBest Overall NPS
| 52% | Promoters |
|---|---|
| 8% | Passives |
| 40% | Detractors |
ArcBest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -1 | Apr 2022 | -1 |
Jul 2022 6 | Jul 2022 | 6 |
Oct 2022 13 | Oct 2022 | 13 |
May 2023 16 | May 2023 | 16 |
Jun 2023 22 | Jun 2023 | 22 |
Jul 2023 15 | Jul 2023 | 15 |
Oct 2023 10 | Oct 2023 | 10 |
Nov 2023 14 | Nov 2023 | 14 |
Feb 2024 10 | Feb 2024 | 10 |
May 2024 13 | May 2024 | 13 |
Jan 2025 17 | Jan 2025 | 17 |
Jul 2025 12 | Jul 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ArcBest NPS by Gender
ArcBest's NPS was rated -40 by Male customers on Comparably.
Male
-40
ArcBest's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
ArcBest's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ArcBest NPS by Ethnicity
ArcBest's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
ArcBest NPS by Usage
ArcBest's NPS was rated 0 points by customers who have used ArcBest's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
ArcBest Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of ArcBest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ArcBest Customer Loyalty Score by Gender
ArcBest's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ArcBest.
Male
78%
Yes
Female
N/A
Yes
ArcBest Customer Loyalty Score by Ethnicity
ArcBest's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ArcBest.
100
out of 100
Caucasian
ArcBest Customer Loyalty Score by Usage
ArcBest's Customer Loyalty score was rated 100% by customers who have used ArcBest's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ArcBest Product Quality
3.3/5
ArcBest has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ArcBest's overall Product Quality score rated by its users and customers.
ArcBest Product Information
ArcBest’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://arcb.com/
- Company Size
- 10,000+ Employees
Industry
Logistics and Supply Chain
Quick Insights into ArcBest Product Quality
ArcBest's Product Quality score was rated highest by customers who have used ArcBest's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ArcBest's Product Quality.
Ranked ArcBest Product Quality the Highest
ArcBest Product Quality Score by Gender
ArcBest's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ArcBest.
Male
2.5/5
Female
N/A
ArcBest Product Quality Score by Ethnicity
ArcBest's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ArcBest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
ArcBest Product Quality Score by Usage
ArcBest's Product Quality score was rated 3.1 stars by customers who have used ArcBest's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ArcBest Pricing
ArcBest ROI & Value For Money
3.5/5
ArcBest has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ArcBest's overall ROI score rated by its users and customers.
Quick Insights into ArcBest ROI
ArcBest's ROI score was rated highest by customers who have used ArcBest's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ArcBest's ROI score.
Ranked ArcBest ROI the Highest
ArcBest ROI Score by Gender
ArcBest's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ArcBest.
Male
2.5/5
Female
N/A
ArcBest ROI Score by Ethnicity
ArcBest's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ArcBest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
ArcBest ROI Score by Usage
ArcBest's ROI score was rated 3.1 stars by customers who have used ArcBest's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ArcBest Customer Satisfaction (CSAT)
ArcBest Customer Satisfaction (CSAT) Score
54 / 100
ArcBest has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
8%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ArcBest Customer Service
3.4/5
ArcBest has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ArcBest's overall Customer Service score rated by its users and customers.
About ArcBest's Customer Service
Address
8401 McClure Drive, Fort Smith, AR 72916
Website
https://arcb.com/
Phone Number
479-785-6000
ArcBest's Social Links
Quick Insights into ArcBest Customer Service
ArcBest's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ArcBest's Customer Service score.
Ranked ArcBest Customer Service the Highest
ArcBest Customer Service Score by Gender
ArcBest's Customer Service score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ArcBest.
Male
1.9/5
Female
N/A
ArcBest Customer Service Score by Ethnicity
ArcBest's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ArcBest.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
ArcBest Customer Service Score by Usage
ArcBest's Customer Service score was rated 2.3 stars by customers who have used ArcBest's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ArcBest as an Employer
4.8/5
ArcBest has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ArcBest scored a 12 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of ArcBest would recommend the brand to a friend. ENPS measures how likely ArcBest employees would recommend working at ArcBest to a friend.
Net Promoter Score
12
NPS Score
| 52% | Promoters |
|---|---|
| 8% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 77% | Promoters |
|---|---|
| 16% | Passive |
| 7% | Detractors |
