-100
NPS
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Brand Page
Arch
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About Arch's Brand
Crowd-sourced social media
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Arch NPS
Arch's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Arch's customers would recommend using the product based on a scale of -100 to 100.
Arch Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Arch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2025 -100 | Dec 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arch Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Arch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arch Product Quality
2.5/5
Arch has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arch's overall Product Quality score rated by its users and customers.
Arch Product Information
Arch’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.archcrowd.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Content
Media
Mobile App
Social
Sports & Entertainment
Arch Pricing
Arch ROI & Value For Money
2.5/5
Arch has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arch's overall ROI score rated by its users and customers.
Arch Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arch Customer Service
2.5/5
Arch has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arch's overall Customer Service score rated by its users and customers.
About Arch's Customer Service
Address
Omaha, NE
Website
http://www.archcrowd.com
Arch as an Employer
2.4/5
Arch has a 2.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Arch scored a -100 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Arch would recommend the brand to a friend. ENPS measures how likely Arch employees would recommend working at Arch to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
