100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Arch Capital Group Ltd.
Marketing or Exec? Claim Your Free Account
About Arch Capital Group Ltd. Brand
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Arch Capital Group Ltd. NPS
Arch Capital Group Ltd.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Arch Capital Group Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Arch Capital Group Ltd. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Arch Capital Group Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arch Capital Group Ltd. Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Arch Capital Group Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arch Capital Group Ltd. Product Quality
4/5
Arch Capital Group Ltd. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Arch Capital Group Ltd. overall Product Quality score rated by its users and customers.
Arch Capital Group Ltd. Product Information
Arch Capital Group Ltd.’s product quality score is a 4 out of 5 as rated by its users and customers.
Arch Capital Group Ltd. Pricing
Arch Capital Group Ltd. ROI & Value For Money
4/5
Arch Capital Group Ltd. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Arch Capital Group Ltd. overall ROI score rated by its users and customers.
Arch Capital Group Ltd. Customer Satisfaction (CSAT)
Arch Capital Group Ltd. Customer Satisfaction (CSAT) Score
100 / 100
Arch Capital Group Ltd. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arch Capital Group Ltd. Customer Service
4/5
Arch Capital Group Ltd. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Arch Capital Group Ltd. overall Customer Service score rated by its users and customers.
Arch Capital Group Ltd. as an Employer
2.6/5
Arch Capital Group Ltd. has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Arch Capital Group Ltd.
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Arch Capital Group Ltd. scored a 100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Arch Capital Group Ltd. would recommend the brand to a friend. ENPS measures how likely Arch Capital Group Ltd. employees would recommend working at Arch Capital Group Ltd. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
