-100
NPS
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Brand Page
Archer Education
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About Archer Education's Brand
Archer Education pairs EDU marketing expertise with technology to provide recruitment solutions that allow Colleges & Universities to work smarter not harder.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
2/5
Customer Service
Archer Education NPS
Archer Education's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Archer Education's customers would recommend using the product based on a scale of -100 to 100.
Archer Education Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Archer Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Archer Education Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Archer Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Archer Education Product Quality
2.5/5
Archer Education has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Archer Education's overall Product Quality score rated by its users and customers.
Archer Education Product Information
Archer Education’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://archeredu.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Archer Education Pricing
Archer Education ROI & Value For Money
3/5
Archer Education has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Archer Education's overall ROI score rated by its users and customers.
Archer Education Customer Service
2/5
Archer Education has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Archer Education's overall Customer Service score rated by its users and customers.
About Archer Education's Customer Service
Address
10975 Benson Drive Suite 150, Overland Park, KS 66210
Website
http://archeredu.com/
Phone Number
310-574-2243
Archer Education's Social Links
Archer Education as an Employer
4.2/5
Archer Education has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Archer Education scored a -100 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Archer Education would recommend the brand to a friend. ENPS measures how likely Archer Education employees would recommend working at Archer Education to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 61% | Promoters |
|---|---|
| 30% | Passive |
| 9% | Detractors |
