0
NPS
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Brand Page
Archer Malmo
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About Archer Malmo's Brand
Archer Malmo is a creative advertising and digital agency with offices Memphis & Austin offering integrated branding and marketing.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Archer Malmo NPS
Archer Malmo's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Archer Malmo's customers would recommend using the product based on a scale of -100 to 100.
Archer Malmo Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Archer Malmo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Feb 2023 -50 | Feb 2023 | -50 |
Apr 2024 0 | Apr 2024 | 0 |
Nov 2024 25 | Nov 2024 | 25 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Archer Malmo Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Archer Malmo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Archer Malmo Product Quality
3.6/5
Archer Malmo has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Archer Malmo's overall Product Quality score rated by its users and customers.
Archer Malmo Product Information
Archer Malmo’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://archermalmo.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Archer Malmo Pricing
Archer Malmo ROI & Value For Money
3.7/5
Archer Malmo has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Archer Malmo's overall ROI score rated by its users and customers.
Archer Malmo Customer Satisfaction (CSAT)
Archer Malmo Customer Satisfaction (CSAT) Score
75 / 100
Archer Malmo has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Archer Malmo Customer Service
3.7/5
Archer Malmo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Archer Malmo's overall Customer Service score rated by its users and customers.
About Archer Malmo's Customer Service
Address
65 Union Avenue, Suite 500, Memphis, TN 38103
Website
http://archermalmo.com/
Phone Number
9015232000
Archer Malmo as an Employer
3.3/5
Archer Malmo has a 3.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Archer Malmo scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Archer Malmo would recommend the brand to a friend. ENPS measures how likely Archer Malmo employees would recommend working at Archer Malmo to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
