-100
NPS
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Architecture
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About Architecture's Brand
Brand at a Glance
1.5/5
Product Quality
2.5/5
Pricing
Architecture NPS
Architecture's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Architecture's customers would recommend using the product based on a scale of -100 to 100.
Architecture Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Architecture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Architecture Product Quality
1.5/5
Architecture has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Architecture's overall Product Quality score rated by its users and customers.
Architecture Product Information
Architecture’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Architecture Pricing
Architecture ROI & Value For Money
2.5/5
Architecture has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Architecture's overall ROI score rated by its users and customers.
Architecture Customer Satisfaction (CSAT)
Architecture Customer Satisfaction (CSAT) Score
100 / 100
Architecture has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Architecture as an Employer
3.0/5
Architecture has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Architecture scored a -100 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Architecture would recommend the brand to a friend. ENPS measures how likely Architecture employees would recommend working at Architecture to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
