0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ardian
Marketing or Exec? Claim Your Free Account
About Ardian's Brand
Ardian is a developer of a catheter-based medical device to treat hypertension.
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Ardian NPS
Ardian's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ardian's customers would recommend using the product based on a scale of -100 to 100.
Ardian Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ardian NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 -20 | Feb 2024 | -20 |
May 2024 -33 | May 2024 | -33 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ardian Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ardian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ardian Product Quality
2.9/5
Ardian has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Ardian's overall Product Quality score rated by its users and customers.
Ardian Product Information
Ardian’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.ardian.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Ardian Pricing
Ardian ROI & Value For Money
4/5
Ardian has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ardian's overall ROI score rated by its users and customers.
Ardian Customer Satisfaction (CSAT)
Ardian Customer Satisfaction (CSAT) Score
60 / 100
Ardian has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ardian Customer Service
3.8/5
Ardian has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ardian's overall Customer Service score rated by its users and customers.
About Ardian's Customer Service
Address
1380 Shorebird Way, Mountain View, CA
Website
http://www.ardian.com
Ardian as an Employer
3.4/5
Ardian has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ardian scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Ardian would recommend the brand to a friend. ENPS measures how likely Ardian employees would recommend working at Ardian to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
