60
NPS
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Argo AI
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About Argo AI's Brand
Argo AI is an artificial intelligence company
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
3.6/5
Customer Service
Argo AI NPS
Argo AI's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Argo AI's customers would recommend using the product based on a scale of -100 to 100.
Argo AI Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Argo AI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Dec 2024 60 | Dec 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Argo AI Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Argo AI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Argo AI Product Quality
3.5/5
Argo AI has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Argo AI's overall Product Quality score rated by its users and customers.
Argo AI Product Information
Argo AI’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.argo.ai/
- Company Size
- 201-500 Employees
Argo AI Pricing
Argo AI ROI & Value For Money
4/5
Argo AI has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Argo AI's overall ROI score rated by its users and customers.
Argo AI Customer Satisfaction (CSAT)
Argo AI Customer Satisfaction (CSAT) Score
60 / 100
Argo AI has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Argo AI Customer Service
3.6/5
Argo AI has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Argo AI's overall Customer Service score rated by its users and customers.
About Argo AI's Customer Service
Address
Pittsburgh,
Website
https://www.argo.ai/
Argo AI as an Employer
Consumer vs. Employees
Argo AI scored a 60 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Argo AI would recommend the brand to a friend. ENPS measures how likely Argo AI employees would recommend working at Argo AI to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
