37
NPS
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Argonne National Laboratory
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About Argonne National Laboratory's Brand
Argonne National Laboratory conducts researches in basic science, energy resources, and environmental management.
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Argonne National Laboratory NPS
Argonne National Laboratory's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Argonne National Laboratory's customers would recommend using the product based on a scale of -100 to 100.
Argonne National Laboratory Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Argonne National Laboratory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2021 -50 | Aug 2021 | -50 |
Sep 2021 -20 | Sep 2021 | -20 |
Jan 2022 -17 | Jan 2022 | -17 |
Feb 2022 13 | Feb 2022 | 13 |
Aug 2022 22 | Aug 2022 | 22 |
Nov 2022 10 | Nov 2022 | 10 |
Nov 2023 18 | Nov 2023 | 18 |
Dec 2023 22 | Dec 2023 | 22 |
Nov 2024 29 | Nov 2024 | 29 |
Jan 2025 34 | Jan 2025 | 34 |
Nov 2025 37 | Nov 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Argonne National Laboratory NPS by Gender
Argonne National Laboratory's NPS was rated 100 by Male customers on Comparably.
Male
100
Argonne National Laboratory's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Argonne National Laboratory's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Argonne National Laboratory NPS by Ethnicity
Argonne National Laboratory's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Argonne National Laboratory NPS by Age
Argonne National Laboratory's NPS was rated 34 points by customers ages 26-30 on Comparably.
Argonne National Laboratory Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Argonne National Laboratory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Argonne National Laboratory Customer Loyalty Score by Gender
Argonne National Laboratory's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Argonne National Laboratory Customer Loyalty Score by Ethnicity
Argonne National Laboratory's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Argonne National Laboratory.
100
out of 100
Caucasian
Argonne National Laboratory Customer Loyalty Score by Age
Argonne National Laboratory's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Argonne National Laboratory.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Argonne National Laboratory Product Quality
3.9/5
Argonne National Laboratory has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Argonne National Laboratory Product Information
Argonne National Laboratory’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.anl.gov/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Consumer Services
Energy
Enterprise
Government & Legal
Quick Insights into Argonne National Laboratory Product Quality
Argonne National Laboratory's Product Quality score was rated highest by Caucasian customers.
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Ranked Argonne National Laboratory Product Quality the Highest
Argonne National Laboratory Product Quality Score by Gender
Argonne National Laboratory's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Argonne National Laboratory.
Male
5/5
Female
N/A
Argonne National Laboratory Product Quality Score by Ethnicity
Argonne National Laboratory's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Argonne National Laboratory.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Argonne National Laboratory Product Quality Score by Age
Argonne National Laboratory's Product Quality score was rated 4.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Argonne National Laboratory.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
Argonne National Laboratory Pricing
Argonne National Laboratory ROI & Value For Money
3.8/5
Argonne National Laboratory has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Argonne National Laboratory ROI
Argonne National Laboratory's ROI score was rated highest by Male customers.
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Ranked Argonne National Laboratory ROI the Highest
Argonne National Laboratory ROI Score by Gender
Argonne National Laboratory's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Argonne National Laboratory.
Male
5/5
Female
N/A
Argonne National Laboratory ROI Score by Ethnicity
Argonne National Laboratory's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Argonne National Laboratory.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Argonne National Laboratory ROI Score by Age
Argonne National Laboratory's ROI score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Argonne National Laboratory.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
Argonne National Laboratory Customer Satisfaction (CSAT)
Argonne National Laboratory Customer Satisfaction (CSAT) Score
75 / 100
Argonne National Laboratory has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Argonne National Laboratory Customer Satisfaction
Argonne National Laboratory's Customer Satisfaction score was rated highest by Male customers.
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Ranked Argonne National Laboratory Customer Satisfaction the Highest
Argonne National Laboratory Customer Satisfaction Score by Gender
Argonne National Laboratory's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Argonne National Laboratory.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Argonne National Laboratory Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Argonne National Laboratory's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Argonne National Laboratory Customer Service
3.9/5
Argonne National Laboratory has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Argonne National Laboratory's Customer Service
Address
9700 S. Cass Avenue, Lemont, IL
Website
http://www.anl.gov/
Phone Number
(630) 252-2000
Quick Insights into Argonne National Laboratory Customer Service
Argonne National Laboratory's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Argonne National Laboratory's Customer Service score.
Ranked Argonne National Laboratory Customer Service the Highest
Argonne National Laboratory Customer Service Score by Gender
Argonne National Laboratory's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Argonne National Laboratory.
Male
5/5
Female
N/A
Argonne National Laboratory Customer Service Score by Ethnicity
Argonne National Laboratory's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Argonne National Laboratory.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Argonne National Laboratory Customer Service Score by Age
Argonne National Laboratory's Customer Service score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Argonne National Laboratory.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
Argonne National Laboratory as an Employer
Consumer vs. Employees
Argonne National Laboratory scored a 37 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Argonne National Laboratory would recommend the brand to a friend. ENPS measures how likely Argonne National Laboratory employees would recommend working at Argonne National Laboratory to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
