0
NPS
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Argos
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About Argos' Brand
Retailer of general merchandise, toys, home furnishings and technology products. The company engages in retailing products through its online website, mobile channels, stores and telephone.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Argos NPS
Argos's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Argos's customers would recommend using the product based on a scale of -100 to 100.
Argos Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Argos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Sep 2023 0 | Sep 2023 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Argos Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Argos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Argos Product Quality
3/5
Argos has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Argos' overall Product Quality score rated by its users and customers.
Argos Product Information
Argos’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.argos.co.uk
- Company Size
- 10,000+ Employees
Argos Pricing
Argos ROI & Value For Money
2.6/5
Argos has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Argos Customer Satisfaction (CSAT)
Argos Customer Satisfaction (CSAT) Score
67 / 100
Argos has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Argos Customer Service
2.5/5
Argos has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Argos's Customer Service
Address
Avebury, Milton Keynes, MK9 2NW Bahamas
Website
www.argos.co.uk
Consumer vs. Employees
Argos scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Argos would recommend the brand to a friend. ENPS measures how likely Argos employees would recommend working at Argos to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
