-52
NPS
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Arhaus Furniture
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About Arhaus Furniture's Brand
Brand at a Glance
62%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
1.9/5
Customer Service
Arhaus Furniture NPS
Arhaus Furniture's Net Promoter Score (NPS) is a -52 with 22% Promoters, 4% Passives, and 74% Detractors. Net Promoter Score tracks whether Arhaus Furniture's customers would recommend using the product based on a scale of -100 to 100.
Arhaus Furniture Overall NPS
| 22% | Promoters |
|---|---|
| 4% | Passives |
| 74% | Detractors |
Arhaus Furniture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -50 | Sep 2024 | -50 |
Oct 2024 -50 | Oct 2024 | -50 |
Jan 2025 -50 | Jan 2025 | -50 |
Feb 2025 -49 | Feb 2025 | -49 |
Mar 2025 -50 | Mar 2025 | -50 |
Apr 2025 -52 | Apr 2025 | -52 |
Jul 2025 -52 | Jul 2025 | -52 |
Nov 2025 -52 | Nov 2025 | -52 |
Jan 2026 -52 | Jan 2026 | -52 |
Feb 2026 -52 | Feb 2026 | -52 |
May 2026 -52 | May 2026 | -52 |
Jun 2026 -52 | Jun 2026 | -52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arhaus Furniture NPS by Gender
Female customers rated Arhaus Furniture's NPS 11 points higher than Male customers.
Male
-80
Arhaus Furniture's NPS was rated -80 by Male customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Female
-69
Arhaus Furniture's NPS was rated -69 by Female customers on Comparably.
14%
Promoters
3%
Passives
83%
Detractors
Arhaus Furniture NPS by Ethnicity
Arhaus Furniture's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
African American/Black -20 | African American/Black | -20 |
Other -58 | Other | -58 |
Arhaus Furniture NPS by Age
Arhaus Furniture's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Arhaus Furniture NPS by Usage
Arhaus Furniture's NPS was rated the highest by customers who have used Arhaus Furniture's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -87 | Less than 1 Year | -87 |
1 to 2 Years -62 | 1 to 2 Years | -62 |
2 to 5 Years -74 | 2 to 5 Years | -74 |
5 to 10 Years -38 | 5 to 10 Years | -38 |
Over 10 Years -86 | Over 10 Years | -86 |
Arhaus Furniture Customer Reviews
Out of the 25 Arhaus Furniture customer reviews 5 were positive and 20 were constructive. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Arhaus Furniture Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Arhaus Furniture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arhaus Furniture Customer Loyalty Score by Gender
Female customers rated Arhaus Furniture's Customer Loyalty score 8% higher than Male customers.
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Male
57%
Yes
Female
65%
Yes
Arhaus Furniture Customer Loyalty Score by Ethnicity
Arhaus Furniture's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Arhaus Furniture.
69
out of 100
Caucasian
46
out of 100
African American/Black
55
out of 100
Other
Arhaus Furniture Customer Loyalty Score by Age
Arhaus Furniture's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Arhaus Furniture.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 61% | 36-40 | 61% |
41-45 50% | 41-45 | 50% |
46-50 63% | 46-50 | 63% |
51-55 73% | 51-55 | 73% |
56-60 74% | 56-60 | 74% |
61-65 72% | 61-65 | 72% |
66+ 62% | 66+ | 62% |
Arhaus Furniture Customer Loyalty Score by Usage
Arhaus Furniture's Customer Loyalty score was rated the highest by customers who have used Arhaus Furniture's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Arhaus Furniture Customer Loyalty Score by Industry
Arhaus Furniture's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Arhaus Furniture Product Quality
2.2/5
Arhaus Furniture has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Arhaus Furniture Product Information
Arhaus Furniture’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Arhaus Furniture's product the highest. Reviewers from the Education industry rated Arhaus Furniture the lowest at 1.5.
- Website
- https://www.arhaus.com/
Quick Insights into Arhaus Furniture Product Quality
Arhaus Furniture's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used Arhaus Furniture's products/services for Over 10 Years.
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Ranked Arhaus Furniture Product Quality the Highest
Ranked Arhaus Furniture Product Quality the Lowest
Arhaus Furniture Product Quality Score by Gender
Male customers rated Arhaus Furniture's Product Quality score 0.2 stars higher than Female customers.
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Male
2.2/5
Female
2/5
Arhaus Furniture Product Quality Score by Ethnicity
Arhaus Furniture's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Arhaus Furniture.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 1.8 | Other | 1.8 |
Arhaus Furniture Product Quality Score by Age
Arhaus Furniture's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Arhaus Furniture.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.8 | 66+ | 1.8 |
Arhaus Furniture Product Quality Score by Usage
Arhaus Furniture's Product Quality score was rated the highest by customers who have used Arhaus Furniture's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Arhaus Furniture Product Quality Score by Industry
Arhaus Furniture's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Arhaus Furniture Pricing
Arhaus Furniture ROI & Value For Money
2.1/5
Arhaus Furniture has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Arhaus Furniture Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Education industry think that they had the lowest ROI from Arhaus Furniture.
Quick Insights into Arhaus Furniture ROI
Arhaus Furniture's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
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Ranked Arhaus Furniture ROI the Highest
Ranked Arhaus Furniture ROI the Lowest
Arhaus Furniture ROI Score by Gender
Female customers rated Arhaus Furniture's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Arhaus Furniture.
Male
1.8/5
Female
1.9/5
Arhaus Furniture ROI Score by Ethnicity
Arhaus Furniture's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Arhaus Furniture.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 2 | Other | 2 |
Arhaus Furniture ROI Score by Age
Arhaus Furniture's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Arhaus Furniture.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.7 | 66+ | 1.7 |
Arhaus Furniture ROI Score by Usage
Arhaus Furniture's ROI score was rated the highest by customers who have used Arhaus Furniture's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Arhaus Furniture ROI Score by Industry
Arhaus Furniture's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Arhaus Furniture Customer Satisfaction (CSAT)
Arhaus Furniture Customer Satisfaction (CSAT) Score
26 / 100
Arhaus Furniture has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
8%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arhaus Furniture Customer Satisfaction
Arhaus Furniture's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
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Ranked Arhaus Furniture Customer Satisfaction the Highest
Ranked Arhaus Furniture Customer Satisfaction the Lowest
Arhaus Furniture Customer Satisfaction Score by Gender
Female customers rated Arhaus Furniture's Customer Satisfaction score 19 points higher than Male customers.
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9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 4% | |
Very Dissatisfied | 82% |
28 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 10% | |
Very Dissatisfied | 56% |
Arhaus Furniture Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Arhaus Furniture's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
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21 / 100
Very Satisfied
13%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
9%
Very Dissatisfied
62%
CSAT according to African American/Black
Arhaus Furniture's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Other
Arhaus Furniture's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Arhaus Furniture.
25 / 100
Very Satisfied
8%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
67%
Arhaus Furniture Customer Satisfaction Score by Age
Arhaus Furniture's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Arhaus Furniture.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 60% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 23% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 56-60 | 18% | |||||||||||||||
| 61-65 | 22% | |||||||||||||||
| 66+ | 7% |
Arhaus Furniture Customer Satisfaction Score by Usage
Arhaus Furniture's Customer Satisfaction score was rated the highest by customers who have used Arhaus Furniture's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Arhaus Furniture Customer Satisfaction Score by Industry
Arhaus Furniture's Customer Satisfaction score was rated 14 points by Education industry customers.
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{
"title": "Arhaus Furniture Customer Satisfaction Score by Industry",
"text": "Arhaus Furniture's Customer Satisfaction score was rated 14 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Arhaus Furniture's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 14
}
]
}Arhaus Furniture Customer Service
1.9/5
Arhaus Furniture has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Arhaus Furniture's Customer Service
Website
https://www.arhaus.com/
Quick Insights into Arhaus Furniture Customer Service
Arhaus Furniture's Customer Service score was rated highest by customers who have used Arhaus Furniture's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Arhaus Furniture's Customer Service score.
Ranked Arhaus Furniture Customer Service the Highest
Ranked Arhaus Furniture Customer Service the Lowest
Arhaus Furniture Customer Service Score by Gender
Female customers rated Arhaus Furniture's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Arhaus Furniture.
Male
1.5/5
Female
1.8/5
Arhaus Furniture Customer Service Score by Ethnicity
Arhaus Furniture's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Arhaus Furniture.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.7 | Other | 1.7 |
Arhaus Furniture Customer Service Score by Age
Arhaus Furniture's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Arhaus Furniture.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Arhaus Furniture Customer Service Score by Usage
Arhaus Furniture's Customer Service score was rated the highest by customers who have used Arhaus Furniture's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Arhaus Furniture Customer Service Score by Industry
Arhaus Furniture's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Arhaus Furniture as an Employer
2.5/5
Arhaus Furniture has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Arhaus Furniture scored a -52 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Arhaus Furniture would recommend the brand to a friend. ENPS measures how likely Arhaus Furniture employees would recommend working at Arhaus Furniture to a friend.
Net Promoter Score
-52
NPS Score
| 22% | Promoters |
|---|---|
| 4% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 22% | Promoters |
|---|---|
| 14% | Passive |
| 64% | Detractors |
