0
NPS
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Brand Page
ARI
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About ARI's Brand
The corporate objectives or goals of ARI are to combine traditional and innovative approaches.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
ARI NPS
ARI's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether ARI's customers would recommend using the product based on a scale of -100 to 100.
ARI Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
ARI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ARI Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ARI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ARI Product Quality
4.5/5
ARI has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ARI's overall Product Quality score rated by its users and customers.
ARI Product Information
ARI’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
ARI Pricing
ARI ROI & Value For Money
4.5/5
ARI has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ARI's overall ROI score rated by its users and customers.
ARI Customer Satisfaction (CSAT)
ARI Customer Satisfaction (CSAT) Score
100 / 100
ARI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ARI Customer Service
4.5/5
ARI has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ARI's overall Customer Service score rated by its users and customers.
About ARI's Customer Service
Address
Fayetteville, AR
Website
https://web.accureg.com/main/
ARI as an Employer
3.7/5
ARI has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
ARI scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ARI would recommend the brand to a friend. ENPS measures how likely ARI employees would recommend working at ARI to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
