-31
NPS
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Aria Systems
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About Aria Systems' Brand
Aria helps enterprises grow their recurring revenue businesses with an agile billing system that maximizes customer satisfaction, retention.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
2.6/5
Customer Service
Aria Systems NPS
Aria Systems's Net Promoter Score (NPS) is a -31 with 32% Promoters, 5% Passives, and 63% Detractors. Net Promoter Score tracks whether Aria Systems's customers would recommend using the product based on a scale of -100 to 100.
Aria Systems Overall NPS
| 32% | Promoters |
|---|---|
| 5% | Passives |
| 63% | Detractors |
Aria Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -36 | Aug 2020 | -36 |
Dec 2022 -28 | Dec 2022 | -28 |
Sep 2025 -32 | Sep 2025 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aria Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Aria Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aria Systems Product Quality
2.7/5
Aria Systems has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Aria Systems' overall Product Quality score rated by its users and customers.
Aria Systems Product Information
Aria Systems serves markets in the United States.
Aria Systems’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.ariasystems.com
- Company Size
- 51-200 Employees
Industry
Business Services
Consumer Services
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
Billing & Invoicing Software
Subscription Management Software
Billing and Provisioning Software
Utility Billing Software
Aria Systems Pricing
Aria Systems ROI & Value For Money
1.5/5
Aria Systems has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aria Systems' overall ROI score rated by its users and customers.
Aria Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aria Systems Customer Service
2.6/5
Aria Systems has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Aria Systems' overall Customer Service score rated by its users and customers.
About Aria Systems's Customer Service
Address
575 Market Street,, 10th Floor, San Francisco, CA
Website
http://www.ariasystems.com
Consumer vs. Employees
Aria Systems scored a -31 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Aria Systems would recommend the brand to a friend. ENPS measures how likely Aria Systems employees would recommend working at Aria Systems to a friend.
Net Promoter Score
-31
NPS Score
| 32% | Promoters |
|---|---|
| 5% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
