42
NPS
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ArisGlobal
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About ArisGlobal's Brand
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.9/5
Customer Service
ArisGlobal NPS
ArisGlobal's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether ArisGlobal's customers would recommend using the product based on a scale of -100 to 100.
ArisGlobal Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
ArisGlobal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Sep 2022 60 | Sep 2022 | 60 |
May 2023 33 | May 2023 | 33 |
Jun 2024 43 | Jun 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ArisGlobal Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of ArisGlobal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ArisGlobal Product Quality
3.3/5
ArisGlobal has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ArisGlobal's overall Product Quality score rated by its users and customers.
ArisGlobal Product Information
ArisGlobal’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.arisglobal.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
ArisGlobal Pricing
ArisGlobal ROI & Value For Money
3.3/5
ArisGlobal has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ArisGlobal's overall ROI score rated by its users and customers.
ArisGlobal Customer Satisfaction (CSAT)
ArisGlobal Customer Satisfaction (CSAT) Score
83 / 100
ArisGlobal has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ArisGlobal Customer Service
3.9/5
ArisGlobal has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ArisGlobal's overall Customer Service score rated by its users and customers.
About ArisGlobal's Customer Service
Address
3119 Ponce de Leon, Miami, FL 33134
Website
http://www.arisglobal.com
ArisGlobal's Social Links
ArisGlobal as an Employer
Consumer vs. Employees
ArisGlobal scored a 42 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of ArisGlobal would recommend the brand to a friend. ENPS measures how likely ArisGlobal employees would recommend working at ArisGlobal to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
