37
NPS
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Aristocrat Technologies, Inc
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About Aristocrat Technologies, Inc's Brand
Aristocrat Technologies, Inc. engages in the design, manufacture, and marketing of gaming machines, progressive systems, and casino
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Aristocrat Technologies, Inc NPS
Aristocrat Technologies, Inc's Net Promoter Score (NPS) is a 37 with 55% Promoters, 27% Passives, and 18% Detractors. Net Promoter Score tracks whether Aristocrat Technologies, Inc's customers would recommend using the product based on a scale of -100 to 100.
Aristocrat Technologies, Inc Overall NPS
| 55% | Promoters |
|---|---|
| 27% | Passives |
| 18% | Detractors |
Aristocrat Technologies, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 -50 | Jan 2022 | -50 |
Sep 2022 -66 | Sep 2022 | -66 |
Feb 2023 -50 | Feb 2023 | -50 |
Mar 2023 -40 | Mar 2023 | -40 |
May 2023 -17 | May 2023 | -17 |
Jul 2023 -1 | Jul 2023 | -1 |
Jul 2024 12 | Jul 2024 | 12 |
Dec 2024 30 | Dec 2024 | 30 |
Dec 2025 36 | Dec 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aristocrat Technologies, Inc Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Aristocrat Technologies, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aristocrat Technologies, Inc Product Quality
3.8/5
Aristocrat Technologies, Inc has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Aristocrat Technologies, Inc Product Information
Aristocrat Technologies, Inc’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Gaming
Hardware and Devices
SaaS
Aristocrat Technologies, Inc Pricing
Aristocrat Technologies, Inc ROI & Value For Money
4/5
Aristocrat Technologies, Inc has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Aristocrat Technologies, Inc Customer Satisfaction (CSAT)
Aristocrat Technologies, Inc Customer Satisfaction (CSAT) Score
88 / 100
Aristocrat Technologies, Inc has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aristocrat Technologies, Inc Customer Service
4/5
Aristocrat Technologies, Inc has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Aristocrat Technologies, Inc's Customer Service
Address
Building A, Pinnacle Office Park, 85 Epping Road, North Ryde BC, Sydney, FL NSW 2113 Australia
Website
http://www.aristocrat.com.au/pages/default.aspx
Phone Number
61 2 9013 6000
Aristocrat Technologies, Inc as an Employer
Consumer vs. Employees
Aristocrat Technologies, Inc scored a 37 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Aristocrat Technologies, Inc would recommend the brand to a friend. ENPS measures how likely Aristocrat Technologies, Inc employees would recommend working at Aristocrat Technologies, Inc to a friend.
Net Promoter Score
37
NPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 25% | Promoters |
|---|---|
| 31% | Passive |
| 44% | Detractors |
