-25
NPS
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Arizona Public Service Company
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About Arizona Public Service Company's Brand
Arizona Public Service provides retail and wholesale electric services.
Brand at a Glance
58%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.3/5
Customer Service
Arizona Public Service Company NPS
Arizona Public Service Company's Net Promoter Score (NPS) is a -25 with 30% Promoters, 15% Passives, and 55% Detractors. Net Promoter Score tracks whether Arizona Public Service Company's customers would recommend using the product based on a scale of -100 to 100.
Arizona Public Service Company Overall NPS
| 30% | Promoters |
|---|---|
| 15% | Passives |
| 55% | Detractors |
Arizona Public Service Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -12 | Jan 2024 | -12 |
Feb 2024 -22 | Feb 2024 | -22 |
Apr 2024 -18 | Apr 2024 | -18 |
Sep 2024 -25 | Sep 2024 | -25 |
Jan 2025 -30 | Jan 2025 | -30 |
Feb 2025 -22 | Feb 2025 | -22 |
May 2025 -27 | May 2025 | -27 |
Aug 2025 -31 | Aug 2025 | -31 |
Nov 2025 -36 | Nov 2025 | -36 |
Jan 2026 -39 | Jan 2026 | -39 |
Apr 2026 -32 | Apr 2026 | -32 |
May 2026 -25 | May 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arizona Public Service Company NPS by Gender
Male customers rated Arizona Public Service Company's NPS 25 points higher than Female customers.
Male
-50
Arizona Public Service Company's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-75
Arizona Public Service Company's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Arizona Public Service Company NPS by Ethnicity
Arizona Public Service Company's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Arizona Public Service Company NPS by Age
Arizona Public Service Company's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Arizona Public Service Company NPS by Usage
Arizona Public Service Company's NPS was rated -100 points by customers who have used Arizona Public Service Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Arizona Public Service Company Customer Reviews
Out of the 2 Arizona Public Service Company customer reviews 0 were positive and 2 were constructive. Arizona Public Service Company customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Arizona Public Service Company Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Arizona Public Service Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arizona Public Service Company Customer Loyalty Score by Gender
Female customers rated Arizona Public Service Company's Customer Loyalty score 67% higher than Male customers.
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Male
33%
Yes
Female
100%
Yes
Arizona Public Service Company Customer Loyalty Score by Ethnicity
Arizona Public Service Company's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Arizona Public Service Company.
46
out of 100
Caucasian
Arizona Public Service Company Customer Loyalty Score by Age
Arizona Public Service Company's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Arizona Public Service Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
66+ 55% | 66+ | 55% |
Arizona Public Service Company Customer Loyalty Score by Usage
Arizona Public Service Company's Customer Loyalty score was rated 55% by customers who have used Arizona Public Service Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Arizona Public Service Company Product Quality
2.8/5
Arizona Public Service Company has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Arizona Public Service Company Product Information
Arizona Public Service Company’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.aps.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into Arizona Public Service Company Product Quality
Arizona Public Service Company's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 51-55.
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Ranked Arizona Public Service Company Product Quality the Highest
Ranked Arizona Public Service Company Product Quality the Lowest
Arizona Public Service Company Product Quality Score by Gender
Female customers rated Arizona Public Service Company's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Arizona Public Service Company.
Male
2.1/5
Female
2.6/5
Arizona Public Service Company Product Quality Score by Ethnicity
Arizona Public Service Company's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Arizona Public Service Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Arizona Public Service Company Product Quality Score by Age
Arizona Public Service Company's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Arizona Public Service Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
Arizona Public Service Company Product Quality Score by Usage
Arizona Public Service Company's Product Quality score was rated 1.5 stars by customers who have used Arizona Public Service Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Arizona Public Service Company Pricing
Arizona Public Service Company ROI & Value For Money
2.9/5
Arizona Public Service Company has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Arizona Public Service Company ROI
Arizona Public Service Company's ROI score was rated highest by Female customers, and rated lowest by customers ages 51-55.
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Ranked Arizona Public Service Company ROI the Highest
Ranked Arizona Public Service Company ROI the Lowest
Arizona Public Service Company ROI Score by Gender
Female customers rated Arizona Public Service Company's ROI score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Arizona Public Service Company.
Male
2.2/5
Female
3.6/5
Arizona Public Service Company ROI Score by Ethnicity
Arizona Public Service Company's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Arizona Public Service Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Arizona Public Service Company ROI Score by Age
Arizona Public Service Company's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Arizona Public Service Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.1 | 51-55 | 2.1 |
66+ 3 | 66+ | 3 |
Arizona Public Service Company ROI Score by Usage
Arizona Public Service Company's ROI score was rated 2.2 stars by customers who have used Arizona Public Service Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Arizona Public Service Company Customer Satisfaction (CSAT)
Arizona Public Service Company Customer Satisfaction (CSAT) Score
28 / 100
Arizona Public Service Company has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arizona Public Service Company Customer Satisfaction
Arizona Public Service Company's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Arizona Public Service Company's Customer Satisfaction.
Ranked Arizona Public Service Company Customer Satisfaction the Highest
Ranked Arizona Public Service Company Customer Satisfaction the Lowest
Arizona Public Service Company Customer Satisfaction Score by Gender
Arizona Public Service Company's Customer Satisfaction score was rated 25 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Arizona Public Service Company.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Arizona Public Service Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Arizona Public Service Company's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Arizona Public Service Company.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Arizona Public Service Company Customer Satisfaction Score by Age
Arizona Public Service Company's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Arizona Public Service Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 66+ | 25% |
Arizona Public Service Company Customer Satisfaction Score by Usage
Arizona Public Service Company's Customer Satisfaction score was rated 0 points by customers who have used Arizona Public Service Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Arizona Public Service Company Customer Service
2.3/5
Arizona Public Service Company has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Arizona Public Service Company's Customer Service
Address
Phoenix, AZ
Website
https://www.aps.com
Quick Insights into Arizona Public Service Company Customer Service
Arizona Public Service Company's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Arizona Public Service Company's Customer Service score.
Ranked Arizona Public Service Company Customer Service the Highest
Ranked Arizona Public Service Company Customer Service the Lowest
Arizona Public Service Company Customer Service Score by Gender
Female customers rated Arizona Public Service Company's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Arizona Public Service Company.
Male
2.2/5
Female
2.5/5
Arizona Public Service Company Customer Service Score by Ethnicity
Arizona Public Service Company's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Arizona Public Service Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Arizona Public Service Company Customer Service Score by Age
Arizona Public Service Company's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Arizona Public Service Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 3 | 66+ | 3 |
Arizona Public Service Company Customer Service Score by Usage
Arizona Public Service Company's Customer Service score was rated 1.5 stars by customers who have used Arizona Public Service Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Arizona Public Service Company as an Employer
4.2/5
Arizona Public Service Company has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Arizona Public Service Company
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Arizona Public Service Company scored a -25 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Arizona Public Service Company would recommend the brand to a friend. ENPS measures how likely Arizona Public Service Company employees would recommend working at Arizona Public Service Company to a friend.
Net Promoter Score
-25
NPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
