0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Arla Foods
Marketing or Exec? Claim Your Free Account
About Arla Foods' Brand
Producer and distributor of dairy products. The company's dairy products include cheese, milk, cottage cheese and other related products.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Arla Foods NPS
Arla Foods's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Arla Foods's customers would recommend using the product based on a scale of -100 to 100.
Arla Foods Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Arla Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arla Foods Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Arla Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arla Foods Product Quality
2.5/5
Arla Foods has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arla Foods' overall Product Quality score rated by its users and customers.
Arla Foods Product Information
Arla Foods’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.arla.com
- Company Size
- 10,000+ Employees
Arla Foods Pricing
Arla Foods ROI & Value For Money
2.5/5
Arla Foods has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arla Foods' overall ROI score rated by its users and customers.
Arla Foods Customer Satisfaction (CSAT)
Arla Foods Customer Satisfaction (CSAT) Score
100 / 100
Arla Foods has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arla Foods Customer Service
2.5/5
Arla Foods has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arla Foods' overall Customer Service score rated by its users and customers.
About Arla Foods's Customer Service
Address
, Viby J, 8260
Website
www.arla.com
Arla Foods as an Employer
3.9/5
Arla Foods has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Arla Foods scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Arla Foods would recommend the brand to a friend. ENPS measures how likely Arla Foods employees would recommend working at Arla Foods to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
