-40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Armacell
Marketing or Exec? Claim Your Free Account
About Armacell's Brand
A German provider of insulation materials
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Armacell NPS
Armacell's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Armacell's customers would recommend using the product based on a scale of -100 to 100.
Armacell Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Armacell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Jan 2024 -25 | Jan 2024 | -25 |
Aug 2024 -40 | Aug 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Armacell Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Armacell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Armacell Product Quality
3.3/5
Armacell has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Armacell's overall Product Quality score rated by its users and customers.
Armacell Product Information
Armacell’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.armacell.com
- Company Size
- 1,001-5,000 Employees
Armacell Pricing
Armacell ROI & Value For Money
2.7/5
Armacell has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Armacell's overall ROI score rated by its users and customers.
Armacell Customer Satisfaction (CSAT)
Armacell Customer Satisfaction (CSAT) Score
80 / 100
Armacell has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Armacell Customer Service
2.8/5
Armacell has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Armacell's overall Customer Service score rated by its users and customers.
About Armacell's Customer Service
Website
http://www.armacell.com
Armacell as an Employer
3.5/5
Armacell has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Armacell scored a -40 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Armacell would recommend the brand to a friend. ENPS measures how likely Armacell employees would recommend working at Armacell to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
