-50
NPS
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Armorblox
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About Armorblox's Brand
Armorblox secures enterprise communications over email and other cloud office applications with the power of Natural Language Understanding. The Armorblox platform connects over APIs and analyzes thousands of signals to understand the context of communications and protect people and data from compromise. Organizations use Armorblox to stop BEC and targeted phishing attacks, protect sensitive PII and PCI, and automate remediation of user-reported email threats
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Armorblox NPS
Armorblox's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Armorblox's customers would recommend using the product based on a scale of -100 to 100.
Armorblox Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Armorblox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2022 -50 | Dec 2022 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Armorblox Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Armorblox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Armorblox Product Quality
3.1/5
Armorblox has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Armorblox's overall Product Quality score rated by its users and customers.
Armorblox Product Information
Armorblox’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.armorblox.com/
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Armorblox Pricing
Armorblox ROI & Value For Money
3.7/5
Armorblox has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Armorblox Customer Satisfaction (CSAT)
Armorblox Customer Satisfaction (CSAT) Score
100 / 100
Armorblox has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Armorblox Customer Service
3.9/5
Armorblox has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Armorblox's overall Customer Service score rated by its users and customers.
About Armorblox's Customer Service
Address
100 S Murphy Ave, Sunnyvale, CA 94086
Website
https://www.armorblox.com/
Phone Number
(650) 260-5352
Armorblox's Social Links
Armorblox as an Employer
4.5/5
Armorblox has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Armorblox scored a -50 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Armorblox would recommend the brand to a friend. ENPS measures how likely Armorblox employees would recommend working at Armorblox to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 67% | Promoters |
|---|---|
| 25% | Passive |
| 8% | Detractors |
