-25
NPS
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Armstrong Flooring
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About Armstrong Flooring's Brand
AFI lead in the design, manufacture and sales of high-quality flooring products in North American and Asian markets.
Brand at a Glance
47%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Armstrong Flooring NPS
Armstrong Flooring's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Armstrong Flooring's customers would recommend using the product based on a scale of -100 to 100.
Armstrong Flooring Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Armstrong Flooring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Sep 2022 -50 | Sep 2022 | -50 |
Oct 2023 0 | Oct 2023 | 0 |
Jun 2024 -25 | Jun 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Armstrong Flooring Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Armstrong Flooring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Armstrong Flooring Product Quality
3.2/5
Armstrong Flooring has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Armstrong Flooring's overall Product Quality score rated by its users and customers.
Armstrong Flooring Product Information
Armstrong Flooring’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Armstrong Flooring Pricing
Armstrong Flooring ROI & Value For Money
2.7/5
Armstrong Flooring has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Armstrong Flooring Customer Satisfaction (CSAT)
Armstrong Flooring Customer Satisfaction (CSAT) Score
33 / 100
Armstrong Flooring has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Armstrong Flooring Customer Service
2.7/5
Armstrong Flooring has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Armstrong Flooring's Customer Service
Address
2500 Columbia, Avenue P.O. Box 3025, Lancaster, PA
Website
https://www.armstrongflooring.com
Armstrong Flooring as an Employer
Consumer vs. Employees
Armstrong Flooring scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Armstrong Flooring would recommend the brand to a friend. ENPS measures how likely Armstrong Flooring employees would recommend working at Armstrong Flooring to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
