0
NPS
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Arnold & Porter
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About Arnold & Porter's Brand
Arnold & Porter is an international law firm that provides counsel for business, law, and regulation.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Arnold & Porter NPS
Arnold & Porter's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Arnold & Porter's customers would recommend using the product based on a scale of -100 to 100.
Arnold & Porter Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Arnold & Porter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arnold & Porter Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Arnold & Porter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arnold & Porter Product Quality
3.6/5
Arnold & Porter has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Arnold & Porter's overall Product Quality score rated by its users and customers.
Arnold & Porter Product Information
Arnold & Porter’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.arnoldporter.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Arnold & Porter Pricing
Arnold & Porter ROI & Value For Money
3.2/5
Arnold & Porter has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Arnold & Porter's overall ROI score rated by its users and customers.
Arnold & Porter Customer Satisfaction (CSAT)
Arnold & Porter Customer Satisfaction (CSAT) Score
75 / 100
Arnold & Porter has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arnold & Porter Customer Service
3.5/5
Arnold & Porter has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arnold & Porter's overall Customer Service score rated by its users and customers.
About Arnold & Porter's Customer Service
Address
Washington, DC United States of America
Website
http://www.arnoldporter.com
Phone Number
2029425999
Arnold & Porter as an Employer
4.5/5
Arnold & Porter has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Arnold & Porter scored a 0 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Arnold & Porter would recommend the brand to a friend. ENPS measures how likely Arnold & Porter employees would recommend working at Arnold & Porter to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 56% | Promoters |
|---|---|
| 33% | Passive |
| 11% | Detractors |
