50
NPS
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Array Marketing
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About Array Marketing's Brand
Array is the premier provider of in-store merchandising services for the world’s leading retailers and brand manufacturers.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Array Marketing NPS
Array Marketing's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Array Marketing's customers would recommend using the product based on a scale of -100 to 100.
Array Marketing Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Array Marketing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Nov 2025 50 | Nov 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Array Marketing Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Array Marketing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Array Marketing Product Quality
3.7/5
Array Marketing has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Array Marketing's overall Product Quality score rated by its users and customers.
Array Marketing Product Information
Array Marketing’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Array Marketing Pricing
Array Marketing ROI & Value For Money
4/5
Array Marketing has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Array Marketing's overall ROI score rated by its users and customers.
Array Marketing Customer Satisfaction (CSAT)
Array Marketing Customer Satisfaction (CSAT) Score
75 / 100
Array Marketing has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Array Marketing Customer Service
4/5
Array Marketing has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Array Marketing's overall Customer Service score rated by its users and customers.
About Array Marketing's Customer Service
Address
45 Progress Avenue, M1P2Y6 Canada
Website
http://www.arraymarketing.com
Phone Number
+1 (800) 295-4120
Array Marketing as an Employer
Consumer vs. Employees
Array Marketing scored a 50 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Array Marketing would recommend the brand to a friend. ENPS measures how likely Array Marketing employees would recommend working at Array Marketing to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 21% | Promoters |
|---|---|
| 22% | Passive |
| 57% | Detractors |
