100
NPS
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Arria NLG
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About Arria NLG's Brand
Arria NLG’s software solutions explain complex data sets in articulate language. Our core product, the Arria NLG Platform, combines cutting-edge techniques in data analytics, artificial intelligence and computational linguistics. It analyses large and diverse data sets and automatically writes tailored, actionable reports on what's happening within that data, with no human intervention, at vast scale and speed.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Arria NLG NPS
Arria NLG's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Arria NLG's customers would recommend using the product based on a scale of -100 to 100.
Arria NLG Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Arria NLG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arria NLG Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Arria NLG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arria NLG Product Quality
5/5
Arria NLG has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arria NLG's overall Product Quality score rated by its users and customers.
Arria NLG Product Information
Arria NLG’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.arria.com/
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Arria NLG Pricing
Arria NLG ROI & Value For Money
5/5
Arria NLG has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arria NLG's overall ROI score rated by its users and customers.
Arria NLG Customer Satisfaction (CSAT)
Arria NLG Customer Satisfaction (CSAT) Score
100 / 100
Arria NLG has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arria NLG Customer Service
5/5
Arria NLG has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arria NLG's overall Customer Service score rated by its users and customers.
About Arria NLG's Customer Service
Address
1776 On the Green, 67 E Park Pl, Morristown, NJ NJ 07960
Website
http://www.arria.com/
Phone Number
+1 212-252-2185
Arria NLG's Social Links
Arria NLG as an Employer
3.8/5
Arria NLG has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Arria NLG scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Arria NLG would recommend the brand to a friend. ENPS measures how likely Arria NLG employees would recommend working at Arria NLG to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
