-30
NPS
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Arrive Logistics
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About Arrive Logistics' Brand
Arrive Logistics is a leading freight brokerage that delivers unparalleled service, seamless tech capabilities, and custom strategic solutions designed to serve the distinct needs of both shippers and carriers.
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
Arrive Logistics NPS
Arrive Logistics's Net Promoter Score (NPS) is a -30 with 33% Promoters, 4% Passives, and 63% Detractors. Net Promoter Score tracks whether Arrive Logistics's customers would recommend using the product based on a scale of -100 to 100.
Arrive Logistics Overall NPS
| 33% | Promoters |
|---|---|
| 4% | Passives |
| 63% | Detractors |
Arrive Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -45 | Aug 2022 | -45 |
Oct 2022 -50 | Oct 2022 | -50 |
Nov 2022 -39 | Nov 2022 | -39 |
Dec 2022 -33 | Dec 2022 | -33 |
Jan 2023 -31 | Jan 2023 | -31 |
May 2023 -24 | May 2023 | -24 |
Jun 2023 -22 | Jun 2023 | -22 |
Aug 2023 -25 | Aug 2023 | -25 |
Sep 2023 -29 | Sep 2023 | -29 |
Dec 2024 -23 | Dec 2024 | -23 |
Apr 2025 -27 | Apr 2025 | -27 |
May 2025 -29 | May 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arrive Logistics NPS by Gender
Arrive Logistics's NPS was rated -50 by Male customers on Comparably.
Male
-50
Arrive Logistics's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Arrive Logistics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Arrive Logistics NPS by Usage
Arrive Logistics's NPS was rated -100 points by customers who have used Arrive Logistics's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Arrive Logistics Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Arrive Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arrive Logistics Customer Loyalty Score by Gender
Arrive Logistics's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Arrive Logistics.
Male
55%
Yes
Female
N/A
Yes
Arrive Logistics Customer Loyalty Score by Usage
Arrive Logistics's Customer Loyalty score was rated 70% by customers who have used Arrive Logistics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Arrive Logistics Product Quality
2.7/5
Arrive Logistics has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Arrive Logistics' overall Product Quality score rated by its users and customers.
Arrive Logistics Product Information
Arrive Logistics’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Transportation
Quick Insights into Arrive Logistics Product Quality
Arrive Logistics's Product Quality score was rated highest by Male customers.
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Ranked Arrive Logistics Product Quality the Highest
Arrive Logistics Product Quality Score by Gender
Arrive Logistics's Product Quality score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Arrive Logistics.
Male
2.2/5
Female
N/A
Arrive Logistics Product Quality Score by Usage
Arrive Logistics's Product Quality score was rated 1.6 stars by customers who have used Arrive Logistics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Arrive Logistics Pricing
Arrive Logistics ROI & Value For Money
2.6/5
Arrive Logistics has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Arrive Logistics ROI
Arrive Logistics's ROI score was rated highest by Male customers.
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Ranked Arrive Logistics ROI the Highest
Arrive Logistics ROI Score by Gender
Arrive Logistics's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Arrive Logistics.
Male
2/5
Female
N/A
Arrive Logistics ROI Score by Usage
Arrive Logistics's ROI score was rated 1.5 stars by customers who have used Arrive Logistics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Arrive Logistics Customer Satisfaction (CSAT)
Arrive Logistics Customer Satisfaction (CSAT) Score
57 / 100
Arrive Logistics has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arrive Logistics Customer Satisfaction
Arrive Logistics's Customer Satisfaction score was rated highest by customers who have used Arrive Logistics's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Arrive Logistics' Customer Satisfaction.
Ranked Arrive Logistics Customer Satisfaction the Highest
Arrive Logistics Customer Satisfaction Score by Gender
Arrive Logistics's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Arrive Logistics.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Arrive Logistics Customer Satisfaction Score by Usage
Arrive Logistics's Customer Satisfaction score was rated 33 points by customers who have used Arrive Logistics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Arrive Logistics Customer Service
2.8/5
Arrive Logistics has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Arrive Logistics's Customer Service
Address
7701 Metropolis Dr Building 15, Austin, TX 78744
Website
http://www.arrivelogistics.com/
Phone Number
(888) 861-0650
Arrive Logistics's Social Links
Quick Insights into Arrive Logistics Customer Service
Arrive Logistics's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Arrive Logistics' Customer Service score.
Ranked Arrive Logistics Customer Service the Highest
Arrive Logistics Customer Service Score by Gender
Arrive Logistics's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Arrive Logistics.
Male
2.2/5
Female
N/A
Arrive Logistics Customer Service Score by Usage
Arrive Logistics's Customer Service score was rated 1.5 stars by customers who have used Arrive Logistics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Arrive Logistics as an Employer
4.2/5
Arrive Logistics has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Arrive Logistics scored a -30 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Arrive Logistics would recommend the brand to a friend. ENPS measures how likely Arrive Logistics employees would recommend working at Arrive Logistics to a friend.
Net Promoter Score
-30
NPS Score
| 33% | Promoters |
|---|---|
| 4% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 51% | Promoters |
|---|---|
| 27% | Passive |
| 22% | Detractors |
