-73
NPS
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Arrow Exterminators
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About Arrow Exterminators' Brand
Arrow Exterminators started in 1964, and it remains a family owned business today. With 94 service centers operating in 11 states
Brand at a Glance
54%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Arrow Exterminators NPS
Arrow Exterminators's Net Promoter Score (NPS) is a -73 with 7% Promoters, 13% Passives, and 80% Detractors. Net Promoter Score tracks whether Arrow Exterminators's customers would recommend using the product based on a scale of -100 to 100.
Arrow Exterminators Overall NPS
| 7% | Promoters |
|---|---|
| 13% | Passives |
| 80% | Detractors |
Arrow Exterminators NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Nov 2022 -25 | Nov 2022 | -25 |
Feb 2023 -51 | Feb 2023 | -51 |
Mar 2023 -57 | Mar 2023 | -57 |
May 2023 -63 | May 2023 | -63 |
Jun 2023 -66 | Jun 2023 | -66 |
Jul 2023 -60 | Jul 2023 | -60 |
Dec 2023 -63 | Dec 2023 | -63 |
Apr 2024 -70 | Apr 2024 | -70 |
Nov 2024 -71 | Nov 2024 | -71 |
Apr 2025 -74 | Apr 2025 | -74 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arrow Exterminators NPS by Gender
Male customers rated Arrow Exterminators's NPS 66 points higher than Female customers.
Male
-34
Arrow Exterminators's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-100
Arrow Exterminators's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Arrow Exterminators NPS by Ethnicity
Arrow Exterminators's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Arrow Exterminators NPS by Usage
Arrow Exterminators's NPS was rated -50 points by customers who have used Arrow Exterminators's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
Arrow Exterminators Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Arrow Exterminators users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arrow Exterminators Customer Loyalty Score by Gender
Female customers rated Arrow Exterminators's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Arrow Exterminators.
Male
40%
Yes
Female
70%
Yes
Arrow Exterminators Customer Loyalty Score by Ethnicity
Arrow Exterminators's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Arrow Exterminators.
64
out of 100
Caucasian
Arrow Exterminators Customer Loyalty Score by Usage
Arrow Exterminators's Customer Loyalty score was rated 55% by customers who have used Arrow Exterminators's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Arrow Exterminators Product Quality
2.3/5
Arrow Exterminators has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Arrow Exterminators Product Information
Arrow Exterminators’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Quick Insights into Arrow Exterminators Product Quality
Arrow Exterminators's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Arrow Exterminators Product Quality the Highest
Ranked Arrow Exterminators Product Quality the Lowest
Arrow Exterminators Product Quality Score by Gender
Male customers rated Arrow Exterminators's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Arrow Exterminators.
Male
2.6/5
Female
1.5/5
Arrow Exterminators Product Quality Score by Ethnicity
Arrow Exterminators's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Arrow Exterminators.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Arrow Exterminators Product Quality Score by Usage
Arrow Exterminators's Product Quality score was rated 2.1 stars by customers who have used Arrow Exterminators's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Arrow Exterminators Pricing
Arrow Exterminators ROI & Value For Money
2.5/5
Arrow Exterminators has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Arrow Exterminators ROI
Arrow Exterminators's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Arrow Exterminators ROI the Highest
Ranked Arrow Exterminators ROI the Lowest
Arrow Exterminators ROI Score by Gender
Male customers rated Arrow Exterminators's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Arrow Exterminators.
Male
2.3/5
Female
1.5/5
Arrow Exterminators ROI Score by Ethnicity
Arrow Exterminators's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Arrow Exterminators.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Arrow Exterminators ROI Score by Usage
Arrow Exterminators's ROI score was rated 1.9 stars by customers who have used Arrow Exterminators's products/services for 1 to 2 Years.
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Arrow Exterminators Customer Satisfaction (CSAT)
Arrow Exterminators Customer Satisfaction (CSAT) Score
18 / 100
Arrow Exterminators has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
36%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arrow Exterminators Customer Satisfaction
Arrow Exterminators's Customer Satisfaction score was rated highest by customers who have used Arrow Exterminators's products/services for 1 to 2 Years.
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Ranked Arrow Exterminators Customer Satisfaction the Highest
Arrow Exterminators Customer Satisfaction Score by Gender
Arrow Exterminators's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Arrow Exterminators.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Arrow Exterminators Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Arrow Exterminators' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Arrow Exterminators.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Arrow Exterminators Customer Satisfaction Score by Usage
Arrow Exterminators's Customer Satisfaction score was rated 0 points by customers who have used Arrow Exterminators's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Arrow Exterminators Customer Service
2.4/5
Arrow Exterminators has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Arrow Exterminators's Customer Service
Address
8613 Roswell Road Building 4, Atlanta, GA 30350
Website
http://www.arrowexterminators.com
Quick Insights into Arrow Exterminators Customer Service
Arrow Exterminators's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Arrow Exterminators Customer Service the Highest
Ranked Arrow Exterminators Customer Service the Lowest
Arrow Exterminators Customer Service Score by Gender
Male customers rated Arrow Exterminators's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Arrow Exterminators.
Male
2.3/5
Female
1.5/5
Arrow Exterminators Customer Service Score by Ethnicity
Arrow Exterminators's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Arrow Exterminators.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Arrow Exterminators Customer Service Score by Usage
Arrow Exterminators's Customer Service score was rated 1.9 stars by customers who have used Arrow Exterminators's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Arrow Exterminators as an Employer
2.8/5
Arrow Exterminators has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Arrow Exterminators scored a -73 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Arrow Exterminators would recommend the brand to a friend. ENPS measures how likely Arrow Exterminators employees would recommend working at Arrow Exterminators to a friend.
Net Promoter Score
-73
NPS Score
| 7% | Promoters |
|---|---|
| 13% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 36% | Promoters |
|---|---|
| 8% | Passive |
| 56% | Detractors |
