-50
NPS
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Arroweye Solutions
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About Arroweye Solutions' Brand
Arroweye Solutions is a single-source provider of innovative card marketing and production solutions for the payment card industry.
Brand at a Glance
53%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
1.9/5
Customer Service
Arroweye Solutions NPS
Arroweye Solutions's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Arroweye Solutions's customers would recommend using the product based on a scale of -100 to 100.
Arroweye Solutions Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Arroweye Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
Jan 2025 -50 | Jan 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arroweye Solutions Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Arroweye Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arroweye Solutions Product Quality
2.2/5
Arroweye Solutions has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Arroweye Solutions' overall Product Quality score rated by its users and customers.
Arroweye Solutions Product Information
Arroweye Solutions’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.arroweye.com
- Company Size
- 201-500 Employees
Industry
Manufacturing
Arroweye Solutions Pricing
Arroweye Solutions ROI & Value For Money
2.2/5
Arroweye Solutions has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Arroweye Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arroweye Solutions Customer Service
1.9/5
Arroweye Solutions has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Arroweye Solutions's Customer Service
Address
7485 Commercial Way # 100, Henderson, NV 89011
Website
http://www.arroweye.com
Phone Number
702-938-6814
Arroweye Solutions as an Employer
3.9/5
Arroweye Solutions has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Arroweye Solutions scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Arroweye Solutions would recommend the brand to a friend. ENPS measures how likely Arroweye Solutions employees would recommend working at Arroweye Solutions to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
