-8
NPS
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Brand Page
Art.com
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About Art.com's Brand
Brand at a Glance
64%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
2.8/5
Customer Service
Art.com NPS
Art.com's Net Promoter Score (NPS) is a -8 with 38% Promoters, 16% Passives, and 46% Detractors. Net Promoter Score tracks whether Art.com's customers would recommend using the product based on a scale of -100 to 100.
Art.com Overall NPS
| 38% | Promoters |
|---|---|
| 16% | Passives |
| 46% | Detractors |
Art.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jun 2020 50 | Jun 2020 | 50 |
Sep 2020 66 | Sep 2020 | 66 |
Nov 2021 75 | Nov 2021 | 75 |
Dec 2021 60 | Dec 2021 | 60 |
Jul 2022 34 | Jul 2022 | 34 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2023 11 | Aug 2023 | 11 |
Dec 2023 -9 | Dec 2023 | -9 |
Apr 2024 -17 | Apr 2024 | -17 |
Aug 2024 -8 | Aug 2024 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Art.com NPS by Gender
Art.com's NPS was rated -20 by Female customers on Comparably.
Female
-20
Art.com's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Male
N/A
Art.com's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Art.com NPS by Ethnicity
Art.com's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Art.com NPS by Age
Art.com's NPS was rated -34 points by customers ages 66+ on Comparably.
Art.com NPS by Usage
Art.com's NPS was rated 0 points by customers who have used Art.com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Art.com Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Art.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Art.com Customer Loyalty Score by Gender
Art.com's Customer Loyalty score was rated 46 by Female customers on Comparably.
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Female
46%
Yes
Male
N/A
Yes
Art.com Customer Loyalty Score by Ethnicity
Art.com's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Art.com.
70
out of 100
Caucasian
Art.com Customer Loyalty Score by Age
Art.com's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Art.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
Art.com Customer Loyalty Score by Usage
Art.com's Customer Loyalty score was rated 33% by customers who have used Art.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Art.com Product Quality
2.9/5
Art.com has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Art.com Product Information
Art.com’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://www.art.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Quick Insights into Art.com Product Quality
Art.com's Product Quality score was rated highest by customers who have used Art.com's products/services for Less than 1 Year.
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Ranked Art.com Product Quality the Highest
Art.com Product Quality Score by Gender
Art.com's Product Quality score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
Art.com Product Quality Score by Ethnicity
Art.com's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Art.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Art.com Product Quality Score by Age
Art.com's Product Quality score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Art.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Art.com Product Quality Score by Usage
Art.com's Product Quality score was rated 2.5 stars by customers who have used Art.com's products/services for Less than 1 Year.
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Art.com Pricing
Art.com ROI & Value For Money
3.2/5
Art.com has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Art.com ROI
Art.com's ROI score was rated highest by Caucasian customers.
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Ranked Art.com ROI the Highest
Art.com ROI Score by Gender
Art.com's ROI score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
Art.com ROI Score by Ethnicity
Art.com's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Art.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Art.com ROI Score by Age
Art.com's ROI score was rated 3.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Art.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.3 | 66+ | 3.3 |
Art.com ROI Score by Usage
Art.com's ROI score was rated 3.4 stars by customers who have used Art.com's products/services for Less than 1 Year.
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Art.com Customer Satisfaction (CSAT)
Art.com Customer Satisfaction (CSAT) Score
43 / 100
Art.com has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Art.com Customer Satisfaction
Art.com's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Art.com Customer Satisfaction the Highest
Art.com Customer Satisfaction Score by Gender
Art.com's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Art.com.
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Art.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Art.com's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Art.com.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Art.com Customer Service
2.8/5
Art.com has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Art.com's Customer Service
Address
San Francisco, CA
Website
https://www.art.com/
Phone Number
(800) 952-5592
Quick Insights into Art.com Customer Service
Art.com's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Art.com's Customer Service score.
Ranked Art.com Customer Service the Highest
Art.com Customer Service Score by Gender
Art.com's Customer Service score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Art.com.
Female
2.5/5
Male
N/A
Art.com Customer Service Score by Ethnicity
Art.com's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Art.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Art.com Customer Service Score by Age
Art.com's Customer Service score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Art.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
Art.com Customer Service Score by Usage
Art.com's Customer Service score was rated 2.5 stars by customers who have used Art.com's products/services for Less than 1 Year.
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Art.com as an Employer
3.8/5
Art.com has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Art.com scored a -8 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Art.com would recommend the brand to a friend. ENPS measures how likely Art.com employees would recommend working at Art.com to a friend.
Net Promoter Score
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 47% | Promoters |
|---|---|
| 26% | Passive |
| 27% | Detractors |
