10
NPS
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Art Van Furniture
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About Art Van Furniture's Brand
Art Van Furniture is an American furniture retail store chain.
Brand at a Glance
90%
Customer Loyalty
3.8/5
Product Quality
2.4/5
Pricing
2.8/5
Customer Service
Art Van Furniture NPS
Art Van Furniture's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Art Van Furniture's customers would recommend using the product based on a scale of -100 to 100.
Art Van Furniture Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Art Van Furniture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Aug 2020 -50 | Aug 2020 | -50 |
Sep 2020 0 | Sep 2020 | 0 |
Dec 2020 25 | Dec 2020 | 25 |
Mar 2021 40 | Mar 2021 | 40 |
Sep 2021 49 | Sep 2021 | 49 |
Dec 2021 29 | Dec 2021 | 29 |
Oct 2022 13 | Oct 2022 | 13 |
Jan 2023 0 | Jan 2023 | 0 |
Nov 2025 10 | Nov 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Art Van Furniture Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Art Van Furniture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Art Van Furniture Product Quality
3.8/5
Art Van Furniture has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Art Van Furniture's overall Product Quality score rated by its users and customers.
Art Van Furniture Product Information
Art Van Furniture’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.artvan.com
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Art Van Furniture Pricing
Art Van Furniture ROI & Value For Money
2.4/5
Art Van Furniture has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Art Van Furniture Customer Satisfaction (CSAT)
Art Van Furniture Customer Satisfaction (CSAT) Score
67 / 100
Art Van Furniture has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Art Van Furniture Customer Service
2.8/5
Art Van Furniture has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Art Van Furniture's Customer Service
Address
Warren, MI
Website
http://www.artvan.com
Art Van Furniture as an Employer
3.5/5
Art Van Furniture has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Art Van Furniture scored a 10 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Art Van Furniture would recommend the brand to a friend. ENPS measures how likely Art Van Furniture employees would recommend working at Art Van Furniture to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
