25
NPS
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Brand Page
Artech
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About Artech's Brand
Artech is a software development and publishing company. They develop apps on iPhon
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Artech NPS
Artech's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Artech's customers would recommend using the product based on a scale of -100 to 100.
Artech Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Artech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
May 2022 0 | May 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -20 | Mar 2023 | -20 |
Jun 2023 13 | Jun 2023 | 13 |
Feb 2025 25 | Feb 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Artech Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Artech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Artech Product Quality
3.5/5
Artech has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Artech Product Information
Artech’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.artechinfo.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Artech Pricing
Artech ROI & Value For Money
4.1/5
Artech has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Artech Customer Satisfaction (CSAT)
Artech Customer Satisfaction (CSAT) Score
50 / 100
Artech has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Artech Customer Service
4/5
Artech has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Artech's Customer Service
Address
Morristown, NJ
Website
http://www.artechinfo.com
Artech as an Employer
4.1/5
Artech has a 4.1/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Artech scored a 25 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Artech would recommend the brand to a friend. ENPS measures how likely Artech employees would recommend working at Artech to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 35% | Promoters |
|---|---|
| 0% | Passive |
| 65% | Detractors |
