34
NPS
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ARTIS Ventures
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About ARTIS Ventures' Brand
ARTIS Ventures is a California-based venture capital focused on investments in early-stage technology companies.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
ARTIS Ventures NPS
ARTIS Ventures's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether ARTIS Ventures's customers would recommend using the product based on a scale of -100 to 100.
ARTIS Ventures Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
ARTIS Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
May 2024 0 | May 2024 | 0 |
Nov 2024 33 | Nov 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ARTIS Ventures Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ARTIS Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ARTIS Ventures Product Quality
3.4/5
ARTIS Ventures has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ARTIS Ventures' overall Product Quality score rated by its users and customers.
ARTIS Ventures Product Information
ARTIS Ventures’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.av.co
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
BioTech
FinTech
ARTIS Ventures Pricing
ARTIS Ventures ROI & Value For Money
3.4/5
ARTIS Ventures has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ARTIS Ventures' overall ROI score rated by its users and customers.
ARTIS Ventures Customer Satisfaction (CSAT)
ARTIS Ventures Customer Satisfaction (CSAT) Score
50 / 100
ARTIS Ventures has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ARTIS Ventures Customer Service
3.4/5
ARTIS Ventures has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ARTIS Ventures' overall Customer Service score rated by its users and customers.
About ARTIS Ventures's Customer Service
Address
499 Jackson, San Francisco, CA 94102
Website
http://www.av.co
Phone Number
4153446200
ARTIS Ventures as an Employer
3.9/5
ARTIS Ventures has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ARTIS Ventures scored a 34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of ARTIS Ventures would recommend the brand to a friend. ENPS measures how likely ARTIS Ventures employees would recommend working at ARTIS Ventures to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
