-83
NPS
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Brand Page
artnet
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About artnet's Brand
artnet is the leading resource for the international art market and the principal platform for art auctions on the Internet.
Brand at a Glance
47%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
artnet NPS
artnet's Net Promoter Score (NPS) is a -83 with 0% Promoters, 17% Passives, and 83% Detractors. Net Promoter Score tracks whether artnet's customers would recommend using the product based on a scale of -100 to 100.
artnet Overall NPS
| 0% | Promoters |
|---|---|
| 17% | Passives |
| 83% | Detractors |
artnet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Nov 2023 -75 | Nov 2023 | -75 |
Jul 2024 -80 | Jul 2024 | -80 |
Oct 2024 -83 | Oct 2024 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
artnet Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of artnet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
artnet Product Quality
2.5/5
artnet has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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artnet Product Information
artnet’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.artnet.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Marketplaces
Media
artnet Pricing
artnet ROI & Value For Money
2.3/5
artnet has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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artnet Customer Satisfaction (CSAT)
artnet Customer Satisfaction (CSAT) Score
17 / 100
artnet has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
artnet Customer Service
2.2/5
artnet has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About artnet's Customer Service
Address
61 Broadway, 23rd Floor, New York City, NY
Website
http://www.artnet.com
Phone Number
+49 30 2091780
artnet as an Employer
3.0/5
artnet has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
artnet scored a -83 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of artnet would recommend the brand to a friend. ENPS measures how likely artnet employees would recommend working at artnet to a friend.
Net Promoter Score
-83
NPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
