-8
NPS
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Artsy
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About Artsy's Brand
Artsy is an online platform providing a collection of contemporary art for art lovers.
Brand at a Glance
75%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
Artsy NPS
Artsy's Net Promoter Score (NPS) is a -8 with 39% Promoters, 14% Passives, and 47% Detractors. Net Promoter Score tracks whether Artsy's customers would recommend using the product based on a scale of -100 to 100.
Artsy Overall NPS
| 39% | Promoters |
|---|---|
| 14% | Passives |
| 47% | Detractors |
Artsy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -8 | Nov 2022 | -8 |
Dec 2022 -7 | Dec 2022 | -7 |
Jan 2023 -3 | Jan 2023 | -3 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -2 | Mar 2023 | -2 |
May 2023 -3 | May 2023 | -3 |
Jun 2023 -5 | Jun 2023 | -5 |
Aug 2023 -8 | Aug 2023 | -8 |
Jan 2024 -10 | Jan 2024 | -10 |
Jul 2024 -6 | Jul 2024 | -6 |
Aug 2024 -11 | Aug 2024 | -11 |
Jul 2025 -9 | Jul 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Artsy NPS by Gender
Female customers rated Artsy's NPS 14 points higher than Male customers.
Male
-40
Artsy's NPS was rated -40 by Male customers on Comparably.
30%
Promoters
0%
Passives
70%
Detractors
Female
-26
Artsy's NPS was rated -26 by Female customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Artsy NPS by Ethnicity
Artsy's NPS was rated -64 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
Artsy NPS by Age
Artsy's NPS was rated -34 points by customers ages 36-40 on Comparably.
Artsy NPS by Usage
Artsy's NPS was rated 20 points by customers who have used Artsy's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
Artsy Customer Reviews
Out of the 2 Artsy customer reviews 0 were positive and 2 were constructive. Artsy customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Artsy Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Artsy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Artsy Customer Loyalty Score by Gender
Female customers rated Artsy's Customer Loyalty score 16% higher than Male customers.
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Male
73%
Yes
Female
89%
Yes
Artsy Customer Loyalty Score by Ethnicity
Artsy's Customer Loyalty score was rated 75% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Artsy.
75
out of 100
Caucasian
Artsy Customer Loyalty Score by Age
Artsy's Customer Loyalty score was rated 55% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Artsy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
Artsy Customer Loyalty Score by Usage
Artsy's Customer Loyalty score was rated 82% by customers who have used Artsy's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Artsy Customer Loyalty Score by Industry
Artsy's Customer Loyalty score was rated 75% by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Artsy Product Quality
3.2/5
Artsy has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Artsy Product Information
Artsy’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Artsy's product the highest.
- Website
- http://artsy.net
- Company Size
- 51-200 Employees
Industry
Content
Media
Quick Insights into Artsy Product Quality
Artsy's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Artsy Product Quality the Highest
Ranked Artsy Product Quality the Lowest
Artsy Product Quality Score by Gender
Female customers rated Artsy's Product Quality score 1.5 stars higher than Male customers.
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Male
2.1/5
Female
3.6/5
Artsy Product Quality Score by Ethnicity
Artsy's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Artsy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Artsy Product Quality Score by Age
Artsy's Product Quality score was rated 2.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Artsy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
Artsy Product Quality Score by Usage
Artsy's Product Quality score was rated 3.3 stars by customers who have used Artsy's products/services for Less than 1 Year.
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Artsy Product Quality Score by Industry
Artsy's Product Quality score was rated 2.8 stars by Arts and Entertainment industry customers.
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Artsy Pricing
Artsy ROI & Value For Money
3.1/5
Artsy has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Artsy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Artsy ROI
Artsy's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Artsy ROI the Highest
Ranked Artsy ROI the Lowest
Artsy ROI Score by Gender
Female customers rated Artsy's ROI score 1.3 stars higher than Male customers.
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Male
2.2/5
Female
3.5/5
Artsy ROI Score by Ethnicity
Artsy's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Artsy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Artsy ROI Score by Age
Artsy's ROI score was rated 2.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Artsy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
Artsy ROI Score by Usage
Artsy's ROI score was rated 3.4 stars by customers who have used Artsy's products/services for Less than 1 Year.
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Artsy ROI Score by Industry
Artsy's ROI score was rated 2.7 stars by Arts and Entertainment industry customers.
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Artsy Customer Satisfaction (CSAT)
Artsy Customer Satisfaction (CSAT) Score
63 / 100
Artsy has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
37%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
15%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Artsy Customer Satisfaction
Artsy's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Artsy Customer Satisfaction the Highest
Ranked Artsy Customer Satisfaction the Lowest
Artsy Customer Satisfaction Score by Gender
Female customers rated Artsy's Customer Satisfaction score 38 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Artsy.
29 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 29% | |
Very Dissatisfied | 14% |
67 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 16% |
Artsy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Artsy's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Artsy.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
Artsy Customer Satisfaction Score by Usage
Artsy's Customer Satisfaction score was rated 63 points by customers who have used Artsy's products/services for Less than 1 Year.
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Artsy Customer Satisfaction Score by Industry
Artsy's Customer Satisfaction score was rated 50 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Artsy Customer Satisfaction Score by Industry",
"text": "Artsy's Customer Satisfaction score was rated 50 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Artsy's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Artsy Customer Service
3.4/5
Artsy has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Artsy's Customer Service
Address
401 Broadway, Floor 25, New York City, NY
Website
http://artsy.net
Quick Insights into Artsy Customer Service
Artsy's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Artsy's Customer Service score.
Ranked Artsy Customer Service the Highest
Ranked Artsy Customer Service the Lowest
Artsy Customer Service Score by Gender
Female customers rated Artsy's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Artsy.
Male
2.5/5
Female
3.8/5
Artsy Customer Service Score by Ethnicity
Artsy's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Artsy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Artsy Customer Service Score by Age
Artsy's Customer Service score was rated 2.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Artsy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
Artsy Customer Service Score by Usage
Artsy's Customer Service score was rated 3.5 stars by customers who have used Artsy's products/services for Less than 1 Year.
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Artsy Customer Service Score by Industry
Artsy's Customer Service score was rated 3.2 stars by Arts and Entertainment industry customers.
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Artsy as an Employer
2.9/5
Artsy has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Artsy scored a -8 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Artsy would recommend the brand to a friend. ENPS measures how likely Artsy employees would recommend working at Artsy to a friend.
Net Promoter Score
-8
NPS Score
| 39% | Promoters |
|---|---|
| 14% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
