0
NPS
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Aryaka Networks
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About Aryaka Networks' Brand
Aryaka’s SDN Platform provides optimized, software-defined network connectivity and application acceleration to global enterprises
Brand at a Glance
53%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3/5
Customer Service
Aryaka Networks CMO
Shashi Kiran
Shashi Kiran serves as the Chief Marketing and Product Officer of Aryaka Networks. Shashi currently resides in the San Francisco Bay Area.
Aryaka Networks NPS
Aryaka Networks's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Aryaka Networks's customers would recommend using the product based on a scale of -100 to 100.
Aryaka Networks Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Aryaka Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aryaka Networks Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Aryaka Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aryaka Networks Product Quality
3.6/5
Aryaka Networks has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Aryaka Networks' overall Product Quality score rated by its users and customers.
Aryaka Networks Product Information
Aryaka Networks’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.aryaka.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Aryaka Networks Pricing
Aryaka Networks ROI & Value For Money
3.4/5
Aryaka Networks has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Aryaka Networks' overall ROI score rated by its users and customers.
Aryaka Networks Customer Satisfaction (CSAT)
Aryaka Networks Customer Satisfaction (CSAT) Score
33 / 100
Aryaka Networks has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aryaka Networks Customer Service
3/5
Aryaka Networks has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Aryaka Networks' overall Customer Service score rated by its users and customers.
About Aryaka Networks's Customer Service
Address
691 S. Milpitas Blvd, Milpitas, CA
Website
http://www.aryaka.com
Aryaka Networks as an Employer
4.2/5
Aryaka Networks has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Aryaka Networks scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Aryaka Networks would recommend the brand to a friend. ENPS measures how likely Aryaka Networks employees would recommend working at Aryaka Networks to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
