14
NPS
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Asahi Group Holdings Ltd
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About Asahi Group Holdings Ltd's Brand
Asahi Group Holdings is a global spirits, beverage, and food company.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Asahi Group Holdings Ltd NPS
Asahi Group Holdings Ltd's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Asahi Group Holdings Ltd's customers would recommend using the product based on a scale of -100 to 100.
Asahi Group Holdings Ltd Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Asahi Group Holdings Ltd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Jan 2024 20 | Jan 2024 | 20 |
Apr 2024 15 | Apr 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Asahi Group Holdings Ltd Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Asahi Group Holdings Ltd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Asahi Group Holdings Ltd Product Quality
3.3/5
Asahi Group Holdings Ltd has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Asahi Group Holdings Ltd Product Information
Asahi Group Holdings Ltd’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Healthcare
Asahi Group Holdings Ltd Pricing
Asahi Group Holdings Ltd ROI & Value For Money
3.7/5
Asahi Group Holdings Ltd has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Asahi Group Holdings Ltd Customer Satisfaction (CSAT)
Asahi Group Holdings Ltd Customer Satisfaction (CSAT) Score
60 / 100
Asahi Group Holdings Ltd has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Asahi Group Holdings Ltd Customer Service
3.7/5
Asahi Group Holdings Ltd has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Asahi Group Holdings Ltd's overall Customer Service score rated by its users and customers.
About Asahi Group Holdings Ltd's Customer Service
Website
http://www.asahigroup-holdings.com/en/
Phone Number
81 3 5608 5126
Asahi Group Holdings Ltd as an Employer
3.5/5
Asahi Group Holdings Ltd has a 3.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Asahi Group Holdings Ltd
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Asahi Group Holdings Ltd scored a 14 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Asahi Group Holdings Ltd would recommend the brand to a friend. ENPS measures how likely Asahi Group Holdings Ltd employees would recommend working at Asahi Group Holdings Ltd to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
