31
NPS
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ASCAP
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About ASCAP's Brand
ASCAP is a performing rights organization of composers, songwriters, lyricists, and music publishers.
Brand at a Glance
58%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.2/5
Customer Service
ASCAP NPS
ASCAP's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether ASCAP's customers would recommend using the product based on a scale of -100 to 100.
ASCAP Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
ASCAP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 80 | May 2022 | 80 |
Jun 2022 66 | Jun 2022 | 66 |
Aug 2022 43 | Aug 2022 | 43 |
Oct 2022 25 | Oct 2022 | 25 |
Apr 2023 0 | Apr 2023 | 0 |
Feb 2024 9 | Feb 2024 | 9 |
Sep 2024 17 | Sep 2024 | 17 |
Nov 2024 22 | Nov 2024 | 22 |
May 2025 29 | May 2025 | 29 |
Oct 2025 27 | Oct 2025 | 27 |
Nov 2025 31 | Nov 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ASCAP NPS by Ethnicity
ASCAP's NPS was rated 33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
ASCAP Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of ASCAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ASCAP Customer Loyalty Score by Ethnicity
ASCAP's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ASCAP.
40
out of 100
Caucasian
ASCAP Product Quality
3.6/5
ASCAP has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ASCAP Product Information
ASCAP’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.ascap.com/
- Company Size
- 201-500 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into ASCAP Product Quality
ASCAP's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ASCAP's Product Quality.
Ranked ASCAP Product Quality the Highest
ASCAP Product Quality Score by Ethnicity
ASCAP's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ASCAP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
ASCAP Pricing
ASCAP ROI & Value For Money
3.8/5
ASCAP has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into ASCAP ROI
ASCAP's ROI score was rated highest by Caucasian customers.
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Ranked ASCAP ROI the Highest
ASCAP ROI Score by Ethnicity
ASCAP's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ASCAP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
ASCAP Customer Satisfaction (CSAT)
ASCAP Customer Satisfaction (CSAT) Score
58 / 100
ASCAP has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ASCAP Customer Satisfaction
ASCAP's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ASCAP's Customer Satisfaction.
Ranked ASCAP Customer Satisfaction the Highest
ASCAP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ASCAP's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ASCAP.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
ASCAP Customer Service
3.2/5
ASCAP has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ASCAP's Customer Service
Address
1900 Broadway, New York City, NY
Website
http://www.ascap.com/
Phone Number
2126216469
Quick Insights into ASCAP Customer Service
ASCAP's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ASCAP's Customer Service score.
Ranked ASCAP Customer Service the Highest
ASCAP Customer Service Score by Ethnicity
ASCAP's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ASCAP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
ASCAP as an Employer
3.7/5
ASCAP has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ASCAP scored a 31 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of ASCAP would recommend the brand to a friend. ENPS measures how likely ASCAP employees would recommend working at ASCAP to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
